Implementation Consultant

LocationNew YorkEmployment TypeFull timeLocation TypeOn-siteDepartmentProductHighbeam is building the future of business banking and cash management.Our platform combines AI agents, automated financial workflows, and integrated financial products that save brands time and money.Customers have generated billions in sales and include well-known brands such as Cuts, Tushy, NYON, Sabah, Still Here, Alice Mushrooms, Original Grain, birddogs, and more.Our team includes alumni of Shopify, Square, Toast, Rippling, and McKinsey.We've raised $42M in equity from Acrew, FirstMark, Mayfield, and Two Sigma Ventures.About this roleWe are seeking a motivated and skilled Implementation Consultant to join the Highbeam team. In this role, you will be essential in ensuring the successful development and implementation of products and offerings that meet our customers' needs. Sitting between our customers and product team, you will leverage strategic thinking, strong problem-solving skills (especially in Excel), and a deep curiosity about our product and its capabilities to help shape how we deliver our offerings to customers.This role will be in-person in New York.What you'll doImplementation support – Assist customers in configuring and optimizing their Highbeam solutions, ensuring they are aligned with their financial goals and needsCustomer-facing interactions – Engage directly with customers to walk them through the setup and use of Highbeam's products, focusing on cash flow management and ensuring successful adoptionProduct and process optimization – Collaborate with product teams to provide feedback and improve the product based on customer needs and insightsCross-functional collaboration – Work closely with teams across customer success, sales, and product to ensure smooth onboarding and support experiences for our clientsStrategic problem solving – Use your analytical and problem-solving skills to resolve customer challenges and ensure smooth financial workflows are set up in HighbeamQualifications2 - 5 years of experience in a customer-facing role, preferably within fintech, SaaS, Consulting or a related industryStrong Excel skills, with the ability to analyze data, create reports, and support financial analysisAbility to think strategically and solve complex problems, especially in financial contextsProduct curious and eager to learn and stay updated on financial technologiesStrong communication skills, with the ability to articulate complex concepts clearly to customersExperience working cross-functionally, particularly with product, customer success, and sales teamsBA or higher, preferably in Finance, Economics, Accounting, or related fieldYou'll thrive at Highbeam if...You love working in-person with a high-performing teamYou enjoy working in an idea-meritocratic, low-ego environmentYou are proactive and self-directed, and you excel in ambiguous, fast moving environmentsYou care about delivering a polished customer experienceBonus: You have experience working in fintech or early-stage startupsWhat we offerChance to join the founding team of a well-funded startup chasing a huge opportunityCompetitive salary and meaningful equityGreat location: Our NYC office is in NoHo, a short walk from the A,C,E · B,D,F,M · N,Q,R,W · 1 · 6 trains. Our Toronto office is downtown near Osgoode Station.Generous PTOComprehensive health & benefits packageStipends for lunch, wellness, and purchasing customer productsYearly offsite—this year we're going to Mexico City!J-18808-Ljbffr