Service Operator I

Job Title: Service Operator I Location: Columbia, SC 29219 Duration: 11 months with possible conversion Shift/Hours: Mon to Fri 8 hr shift between 8am-6pm Key Responsibilities: * Receives and processes incoming switchboard calls. * 80% Answers and transfers incoming internal and external calls. * 10% Responsible for maintaining departmental reports. * 5% Assists department with mailings. * 5% Trains new employees. Required Qualifications: Required Education: High School Diploma or equivalent Required Work Experience: No previous work experience is required. Required Skills and Abilities: * Organizational skills. * Good judgment and customer service skills. * Strong listening skills. * Good verbal and written communication proficiency. * Proficient grammar skills. Ability to navigate through the Windows operating system environment. * Must have good typing and talking skills. * Ability to multi-task. Ability to remain in a stationary position for extended periods of time. Required Software and Other Tools: Microsoft Office. Familiarity with computer console and directory. Preferred Software and Other Tools: Working knowledge of switchboard equipment. Work Environment: Typical office environment. Nice to have / Soft Skills: Clear speaking voice, active listener, professional, good time management, reliable. Preferred Qualifications: 1 year of switchboard experience.