Membership Manager

Looking for a customer service and management superstar! The Bangor Region YMCA has an opening for a Membership Manager. Some of the duties required are: 1. Giving cause driven tours and signing new members up for memberships. 2. Handling issues that sometime arise, with grace, style and ease. 3. Recruit, schedule, supervise, motivate and inspire member experience associates and childwatch staff. 4. Ensure the main lobby remains tidy and organized. 85% of this job is customer facing and 15% is administrative. Th Bangor Region YMCA offers a very generous benefits package. Including. *Retirement Program *Health Insurance *Dental Insurance *Vision Insurance *Medical and Dependent Care Savings Program *Employee Assistance Program *Life Insurance Policy *Long Term Disability *Parental Leave *Vacation Time Off *Sick Time Off *Holiday Pay *Free Bangor YMCA Family Membership *YMCA Nationwide Reciprocity Membership *50% Discount on Child Care *50% Discount on select weeks of summer camp *20% Discount Off Other YMCA Programs *Bangor YMCA Branded Clothing Stipend Apply to join our team today. Job Type: Full-time Pay: $36,690.64 - $44,186.58 per year Benefits: Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Paid time off Parental leave Retirement plan Vision insurance Application Question(s): A client is upset about a service delay. He's speaking loudly and attracting attention. What would you do? A. Acknowledge his feelings and explain how you'll try to speed things up B. Politely ask him to calm down and explain that getting upset won't help speed things up C. Explain that all clients are equally important and you're doing your best D. Suggest he contact the customer service hotline E. Direct him to speak to your supervisor Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident. What should Ahmad say to her? A. Tell her that he'd prefer to talk about it in private later B. Tell her that she's being unprofessional C. Ask her if she has proof that his team left the mess D. Thank her for letting him know and promise to talk to his team E. Apologize for the mess on behalf of his team You want to increase repeat visits to your retail store. The store already has steady foot traffic. What would you do? A. Start a loyalty program to reward customers based on how often they come in and how much they spend B. Spend more on advertising to build brand awareness and attract new customers C. Cut prices to increase foot traffic and sales D. Gather customer feedback via online surveys and in-store feedback kiosks to improve customer satisfaction E. Nothing; steady foot traffic suggests your current retention strategies are working Work Location: In person