Regional Operations Manager - Western Coast Region (Pupil Transportation)

Regional Operations Manager - Western Coast Region (Pupil Transportation) Location - RemoteStarting Salary $70,000-75,000 Per YearWhat's in it for you:Health insurancePTO (120 hours accrued per year starting)13 Paid company-wide Holidays401k planAn annual $250 stipend to support any home office needsCompetitive salary, commensurate with experienceWork in an inclusive, caring and values driven environmentMake a critical difference for children, families and educatorsWeekly Hours: 40-55 Hours/WeekGeneral Shift Hours: 10:00am - 6:30pm PST, with some flexibility necessary to meet district and team needsWe are seeking a Regional Operations Manager - Western Region who will join a high-growth small business and play a critical role in helping us to ensure exceptional daily service for hundreds of children and dozens of school districts, as well as a fulfilling and sustainable employment experience for around a hundred drivers and a team of 5-8 supporting staff.To achieve these objectives, we are seeking a core values-aligned, goal-driven, and enthusiastic operations manager who is comfortable in a remote small business environment. This person should be a proven manager and team leader, have a high standard of excellence, strong analytical thinking, exceptional written and verbal communication skills, and a deep connection to our mission of providing access to opportunity for all students.This position reports to the Director of Operations, and you will collaborate regularly with your regional team, other managers, and the operations team as a whole. This position does have direct reports.Who you are:Inspired by our mission and valuesAble to exhibit our company competencies at the manager level (review by clicking here)Comfortable with ambiguity and an ever-changing environmentComfortable with navigating multiple online platformsResults driven, with a desire to meet and exceed metricsCalm but urgent problem-solver; sees solutions where others see problemsStrong attention to detail and impeccable follow throughHighly resourceful and takes initiative; calmly but urgently finds ways over, around, and through obstacles in order to achieve quantitative goalsEnergetic, enthusiastic, connector who forms relationships and earns genuine trust quickly, even when working with a diverse, distributed team and customersStrong attention to detail and impeccable follow-through; proactively identifies and addresses problems and opportunities by using data in well-structured waysDemonstrates a strong sense of responsibility for compliance, safety, and regulatory adherence in daily operationsComfortable identifying, documenting, and escalating compliance risks quickly and clearlyTravel required annually at a minimum, may be more to train new staff members or attend meetings with key district partnersWhat you'll do:Onboard, train, and manage a team of 5-8+ Specialists and CoordinatorsAssist the specialists in routing new student requests in your region, or making changes to existing requestsOwn senior-level relationships with district and state agency partners in the region, serving as the primary escalation point and trusted operational partner. Proactively communicate challenges, manage expectations, and protect long-term relationships while maintaining service standards.Oversee day-to-day relationships with district and state agency partners to ensure we are providing excellent customer service and meeting our goals, including minimal possible time to start new requests, on-time arrivals, etcEnsure regional compliance with state, district, and company transportation requirements, proactively identifying risks and partnering with leadership to resolve issues before they escalateTrack, analyze, and use operational data to continuously improve customer service and driver experienceYou will be accountable for key regional performance metrics, including fulfillment rates, on-time performance, staffing stability, responsiveness, and customer satisfaction.This role requires comfort making decisions with incomplete information while remaining accountable for outcomes.Work with guidance from Director of Operations to maximize driver satisfaction, utilization, and retentionServe as a member of Operations Leadership Team, including contributing to department-wide strategic plans and decision-makingRequired QualificationsAt least 2-4 years of relevant management experienceProficiency with online platforms, data tracking, and remote team tools.Demonstrated ability to provide feedback and coaching across levels.Have a working computer with a camera and microphoneHave a reliable internet connectionExhibits all competencies up to Manager (Application) level on Core CompetenciesPreferred qualifications:Bachelors's Degree in a relevant fieldStrong knowledge of pupil transportation industry processes and regulationsHigh level routing and dispatching experienceExperience in customer service or account management2+ year of full-time remote work experience (remote experience related to COVID or hybrid do not meet this criteria )Start date: Negotiable within 2 weeks of offerAbout Us:At BuckledIn, we eliminate transportation as a barrier to children's success. We do this by mobilizing outstanding adults who want to have a positive impact on children. Our drivers transport many school-age students experiencing homelessness, living in foster care, living with mental or emotional special needs, or other circumstances that make traditional yellow school buses a poor transportation option. That's where we come in.We match each student with a part-time driver who takes that student to and from school every day. Many of our drivers are current or former teachers, nurses, nannies, babysitters, personal caregivers, nursing home aides, social workers, parents, and grandparents who are eager to be a positive influence in their student's lives.Our values:Excellence Everywhere - We don't settle-we set the standard. From safety to service, we exceed expectations to protect and support students at every turn.Driven to Learn - Curious, open-minded, and always improving. We embrace feedback, seek new ideas, and grow so we can serve better every day.Trust is Everything - We earn trust through consistency, respect, and follow-through. Our words and actions align, every time.