Library Service Associate - Ashwaubenon

JOB REQUIREMENTS: All applicants must submit BOTH a resume and a coverletter to be considered. Library Service Associates connect customers tolibrary resources, services, and programs. They assist customers withvarious circulation tasks as well as troubleshoot patron issues, andanswer basic research questions. They ensure a safe and welcomingenvironment and provide quality programming. Library Service Associateswork under the general supervision of Librarians and Managers. TypicalSchedule: Mondays: 3:45 pm - 8:15 pm Tuesdays: 3:45 pm - 8:15 pmWednesdays: 4:00 pm - 8:15 pm Saturdays: 9:30 am - 4:15 pm EssentialDuties 1. Assist customers with using the Library Greet customers in afriendly and professional manner Meet customers\' needs for informationby answering basic research questions and locating appropriate libraryresources, providing referrals when necessary Recommend materials basedon customer preferences and knowledge of the collection Assist customersin finding specific items on shelves Perform customer service forlibrary accounts, as well as checking materials in and out Provide helpwith library technology such as public computers, the Library catalog,and digital resources 2. Conducts the day-to-day operations of adepartment or branch Monitor and appropriately address behavior issuesto provide a safe and welcoming environment for all customers Maintain apleasant, inviting environment in the Library by creating displays andsignage, etc. Maintain orderly and attractive collections and withdrawitems as appropriate Assist with training and monitoring the work ofother Library employees and volunteers Submit statistics and otherreports of library services 3. Support the mission and strategic goalsof the Library Develop, promote, and implement events and programs underthe guidance of manager and provide programming support for otherLibrary employees Implement system-wide programs such as annual summerreading programs Promote library programs, resources, and services tocustomers Assist with large-scale projects and events Serve onsystem-wide committees as assigned or required Attend and participate instaff and departmental meetings, as well as training sessions Recruitand coordinate the work of library volunteers Perform other relatedduties as needed or assigned Brown County is an E-Verify employer. Clickthe links below for more information.https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify%20Participation%20Poster(1).pdf(Download PDF reader)https://www.browncountywi.gov/i/f/files/Human-Resources/IER%20Right%20to%20Work%20Poster.pdf(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:Demonstrate basic knowledge of library operations, services andmaterials Effectively administer Brown County Library policies andprocedures Assess users\' needs and provide consistently exceptionalcustomer service Complete closing duties, including clearing andsecuring the building Identify problems and take action to developappropriate solutions, or refer to a supervisor when necessary Makepresentations to varying sized groups of youth and adults Effectivelycoordinate and direct the work of others Maintain a calm demeanor understressful or unsettling circumstances Demonstrate strong verbal andwritten communication skills Perform accurate cash handling and createdeposits Represent the Library in a responsible, professional andtrustworthy manner Establish and maintain cooperative and courteousworking relationships with staff and the public Work independently withminimal supervision Appropriately multitask and prioritize Workefficiently while paying close attention to detail Follow detailedverbal and written instructions Meet the flexible scheduling needs ofthe Library Adapt to changes in the work environment Effectively usegeneral office equipment and software, including computer, printer,photocopier, telep one, cash drawer, audio-visual equipment, wordprocessing, and email Demonstrate proficient technology skills,including but not limited to working with the library specific softwareand databases, and efficient use of the Automated Materials Handlingsystem \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:https://www.governmentjobs.com/careers/browncounty