Music School Coordinator

Benefits:401(k)Employee discountsOpportunity for advancementPaid time offTraining & developmentWellness resourcesSchool of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 425 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! We are looking for a Studio Coordinator to join us at our School of Rock Queens location.The Studio Coordinator is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers.Roles and Responsibilities:Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environmentHandle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design toolsCreate a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concernsEnsure a safe experience for students by overseeing adherence to the School of RockSOR Code of Conduct and safety policiesUnderstand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growthAssist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creationProvide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as requiredSkill Requirements:2+ years working Front Desk, Reception, and/or Customer Service roleExcellent customer service and relationship skills – welcoming, outgoing demeanor essentialExperience and interest in working with childrenSkilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solvingAbility to be adaptable and flexible under pressureExcellent communication skills, both verbal and writtenGood team player who collaborates Brings a positive energy and personality to the workplace every dayPossess a polished demeanor and conducts themselves with a high level of professionalism and integrityKnowledge of music and/or the music industry is preferredBy clicking 'SUBMIT' you recognize that you are applying for work with an independently owned and operated franchise of School of Rock, not School of Rock, LLC. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Wage and benefit programs can vary among franchisees.