Assistant Manager (Remote)

Affinity Management Services is an Association Management Company proudly serving Miami-Dade, Broward, and Palm Beach County! We have grown over time due to our commitment to creating a first‐class living environment for our residents and enriching the quality of life in our communities through our innovative services. As the demand for our services continues to grow, we are looking for individuals to join us on our quest to empower and transform each community we partner with. We are seeking an Assistant Manager (Remote) who is highly organized, detail‐oriented, and proactive, with strong coordination and customer service skills. This role is ideal for someone who can manage multiple priorities, support operational workflows, and effectively communicate across teams while ensuring a high level of service to our communities. Job DutiesSupport the Association Manager in the daily operations of assigned communities. Act as a liaison between residents, vendors, and internal teams to ensure timely resolution of requests. Manage and follow up on work orders, service requests, and maintenance activities. Assist in responding to homeowner inquiries, including phone calls, emails, and portal requests. Coordinate with CSR team to ensure proper handling and closure of resident cases. Work closely with Accounting to follow up on owner balances, collections, and financial inquiries. Assist in preparing reports, correspondence, and documentation for board meetings and internal use. Maintain accurate records of communications, violations, and operational updates. Support compliance processes, including enforcement actions and documentation. Coordinate with vendors and track service performance and completion. Assist with scheduling inspections, site visits, and meetings. Escalate issues appropriately to management, legal, or other departments when required. Maintain organized digital files and ensure documentation standards are met. Assist upper management in identifying process improvements and operational efficiencies. Other duties as assigned. QualificationsStrong written and verbal communication skills in English Excellent organizational and time management skills Ability to multitask and prioritize in a fast‐paced environment Strong problem‐solving and decision‐making skills Customer service oriented with a professional demeanor Proficiency in MS Office (Excel, Word, Outlook) Ability to work independently in a remote environment Knowledge of property management software (VMS, AppFolio, or similar) is a plus 1‐3 years of experience in administrative, customer service, or property management roles preferred Strong coordination and operational support skills Excellent communication and follow‐up abilities Attention to detail and process‐oriented mindset Experience supporting multiple stakeholders and teams Degree in Business Administration, Hospitality, or related field preferred Experience in Property Management, HOA/Condo environments is a plus#J-18808-Ljbffr