Customer Service Representative - Concrete Orders

Job SummarySummers-Taylor is seeking a Customer Service Representative (CSR) to join our Concrete Division, focused on order management and customer support. This role is ideal for individuals who thrive in fast-paced environments involving order entry, coordination, and customer interaction.As the primary point of contact for our customers, you’ll be responsible for taking and managing orders, coordinating delivery details, and providing outstanding service from start to finish. While the role supports concrete operations, no prior concrete experience is required—our team will train you on the industry.We’re looking for professionals who can multitask, stay organized under pressure, and deliver excellent customer experiences in a high-energy environment.Key ResponsibilitiesTake, enter, and manage customer orders in real timeProvide exceptional customer service with every interactionAccurately enter, update, and track orders in scheduling and dispatch systemsCommunicate order details clearly with customers and internal teamsManage changes, updates, and urgent requests as they ariseWork closely with dispatch and plant teams to ensure timely serviceResolve customer questions, concerns, and issues quickly and professionallyMaintain accuracy and efficiency in a fast-paced, multitasking environmentAssist with customer account questions and payments when neededWhat Makes This Role a Great FitThis position is well-suited for candidates with experience in:Order entry, administrative support, or inside sales environmentsCustomer-facing roles requiring strong organization and responsivenessRetail, hospitality, or service roles involving frequent customer interactionAny role requiring management of multiple tasks, requests, or priorities simultaneouslyWhat We’re Looking ForStrong customer service and communication skillsAbility to manage a high workload efficientlyStrong multi-tasking and organizational skillsHigh attention to detail in order entry and data accuracyPositive attitude and team-oriented mindsetWillingness to learnQualificationsHigh school diploma required; college degree preferred (not required)Previous customer service or order management experience preferredDispatch or construction experience is a plus, but not requiredBilingual (Spanish/English) is a plusValid driver’s license requiredMust pass drug screen, physical, and background checkWork Environment ExpectationsFast-paced work environment with shifting prioritiesFrequent multitasking and coordination across teamsExtended periods sitting or standing at a computer workstationOvertime and weekend work as needed