Intensive Housing and Health Case Manager

Intensive Housing & Health Case ManagerThe Intensive Housing & Health Case Manager is a vital member of the Supportive Housing Program (SHP) team, delivering comprehensive, individualized support to participants using a client-centered, harm reduction, and trauma-informed approach. This role blends hands-on housing case management with health navigation, helping participants achieve and maintain stability in both their housing and healthcare.This position involves regular home visits, accompanying participants to medical and benefits appointments, and connecting them to community-based resources — all while ensuring full compliance with funder documentation requirements, including the Illinois Department of Human Services (IDHS) and Housing Opportunities for People with AIDS (HOPWA).Compensation & BenefitsSalary: $50,000 annually. We offer a comprehensive benefits package designed to support your whole self:Health, dental, and vision coverage (select plans at no cost to you)Retirement plans with Roth and pre-tax optionsGenerous paid time offFlexible, hybrid, and remote scheduling optionsEmployer-paid life, AD&D, and disability insuranceEmployee Assistance Program (EAP)Flexible Spending Accounts (FSAs), pet insurance, legal assistance, and vendor discountsWhat You'll DoHousing Case ManagementConduct monthly home visits to assess and support housing stabilityBuild trusting relationships with participants using a strengths-based, trauma-informed lensProvide crisis prevention and intervention using harm reduction philosophiesFacilitate access to Emergency Financial Assistance (EFA) when housing stability is at riskServe as a liaison between participants and landlords or property managersCoordinate move-ins, lease renewals, unit inspections, and eviction prevention effortsComplete and submit housing leasing paperwork to AFC within required deadlinesCollaborate with the Behavioral Health Specialist to conduct psychosocial assessments within 90 days of intake, where appropriateDevelop individualized service plans in partnership with each participantConnect participants to relevant services and community resourcesSupport participants in building life skills and engaging in meaningful daytime activitiesAssist participants in enrolling in public benefit programs such as SNAP, SOAR, and employment readiness initiativesHealth Case ManagementVerify and support participant engagement in medical careObtain and track client-level health data, including viral load and medical visit datesRefer and link participants to services that promote positive health outcomes, treatment adherence, and greater self-sufficiencyMonitor participant follow-through with medical appointments and treatment plansCoordinate with primary care providers on participant medical care plansProvide education and support around medication adherence, appointment management, and treatment-related issuesConduct outreach to medical providers to gather required clinical dataConnect eligible participants with public and private programs including Medicaid, Medicare, Part D, and ADAPDocumentation & RecordkeepingEnter participant intake information into required databases (Caseworthy, Provide, etc.) within designated timelinesRecord case notes and all required data elements accurately and consistentlyComplete reassessments per SHP policies and funder requirements, including IDHSProcess annual lease renewals and complete associated workflows in applicable databasesMaintain thorough and up-to-date participant files in compliance with program standardsWhat You BringRequiredHigh school diploma or equivalent3+ years of case management experienceValid driver's license and access to a personal vehicleComfort navigating Chicago by personal vehicle and meeting participants in their homes and community settingsPreferredBachelor's degree in social work, public health, or a related fieldExperience with crisis prevention, intervention, goal-setting, and resolution techniquesCore CompetenciesKnowledge of supportive housing models and systemsProficiency with case management databasesStrong interpersonal and relationship-building skillsExceptional attention to detail and follow-throughAbility to work independently and manage a varied caseloadWork EnvironmentThis is a hybrid role that includes both field-based and office work. Field responsibilities involve regular travel throughout Chicago to conduct home visits and accompany participants to appointments. Office tasks may include extended time at a workstation. Occasional light lifting (up to 10 lbs) may be required.