Process Strategy and Optimization Manager

Process Strategy and Optimization ManagerAirbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Process and Strategy Optimization (PSO) team within Fraud and Safety Operations supports the broader mission of protecting Airbnb’s community and strengthening trust across the platform. We strive for seamless delivery of new defenses and enhancements that protect users, scale efficiently, and deliver a world‑class experience. Our work ensures solutions are innovative, scalable, and operationally sound, enabling teams to deliver on Airbnb’s promise of safety and trust. The Difference You Will Make: As the Process Strategy and Optimization Manager, you will drive large-scale, cross‑functional initiatives that advance the strategic goals of Fraud and Safety Operations. You will lead programs that enhance user experience, reduce fraud and safety risks, and optimize operational efficiency. While this is an individual contributor role, it requires strong leadership and influence, providing guidance and thought partnership across PSO and cross‑functional teams. A Typical Day: Translate operational needs into product, policy, and system requirements— serve as the voice of Operations in discussions with Policy, Product, Engineering, Data Science, and Shared Services. Drive strategic alignmentacross cross‑functional stakeholders to ensure operational goals are embedded in system design, roadmap prioritization, and delivery plans. Identify opportunities for process improvement and innovation , grounded in operational data, customer insights, and market trends. Act as asubject matter expert on workflows, tools, and processesacross Fraud and Safety Operations domains, while staying informed about emerging technologies and industry best practices. Lead cross‑functional project teamsto deliver initiatives on time and within budget; manage dependencies, communicate risks, and ensure successful adoption. Champion continuous improvement , fostering Lean and Agile principles through training, mentoring, and hands‑on leadership of improvement projects. Define and track Key Performance Indicators (KPIs)across functional domains to measure impact and identify areas for optimization. Promote a data‑driven culture , ensuring decisions are informed by robust analytics and operational insights. Collaborate closely with PSO peers , contributing to the growth, cohesion, and strategic maturity of the team. Your Expertise: The ideal candidate will bring a combination ofprocess excellence, operational leadership, and cross‑functional program managementexperience within thetechnology sector . Bachelor’s or Master’s degree inEngineering, Science, or a related field(Engineering preferred). 10+ years of experience in front‑ or back‑office operations, with 6+ years in process improvement, transformation, or strategic program delivery. Demonstrated success driving continuous improvement and operational optimization in complex, global organizations. Strongdata‑driven problem‑solving skills , with proven experience in defining and measuring KPIs. Experience implementingquality assurance frameworks and process governanceto maintain high operational standards. Proven ability toinfluence cross‑functional teamsand senior stakeholders in a matrixed environment. Strong organizational, project management, and stakeholder communication skills. Demonstrated ability tomanage multiple prioritiesand deliver results in fast‑paced environments. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively‑led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.#J-18808-Ljbffr