Escrow Manager (PGP Title)

Ensuring smooth and secure real estate closings for all involved in the transaction.PGP Title is where real estate closings meet precision, care, and teamwork. For over 20 years, our full-service title and settlement professionals have partnered with PulteGroup's homebuilding and mortgage teams to deliver seamless, on-time closings. Headquartered near Dallas, TX, we're proud of our inclusive culture, guided by values like doing the right thing and working as a unified team. If you're looking for a career with purpose, growth, and the chance to make a difference, you'll find it here.Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.This position is 100% in-office Monday - Friday in Dublin, Ohio.JOB SUMMARYResponsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff.PRIMARY RESPONSIBILITIESEnsure daily branch operations are conducted in accordance with operations standardsEstablish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closingEnsure quality customer service. Monitor and respond to Pulte Group's customer service management system (CQE).Serve as point of contact for customer questions and concerns as neededPrepare and adhere to departmental budgets with focus on expense reduction and maximizing revenueMarket the value of PGP to Pulte Group and Pulte Mortgage, customers, realtors and other lendersPerform as a team member in allocating and coordinating the workflowMaintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and proceduresKeep abreast of area competitors' products, services and costsMaintain and foster branch participation in division/community events and promote Pulte values and cultureAct as liaison between all parties to the transaction within the Title & Settlement ProcessHandle all aspects of the settlement transactions and facilitate closingsFollow Escrow Accounting Business Practice Guidelines while complying States Good Funds Statutes.Review escrow quality assurance reports and resolve outstanding issues to ensure compliance with required business policyPerform other duties as assignedRequired EducationMinimum High School Diploma or equivalentLicensing requirements as required by State/Federal AgenciesNotary Public license requirements as required by StateRequired ExperienceRelated Functional Experience: Minimum of 3-5 years Escrow Operations ExperienceSupervisory Minimum of 2 years at a supervisory level or above.Specialize in RESPA with understanding of company's underwriting guidelinesUnderstanding of title and settlement rules and regulationsEffective communication, presentation, and organization skillsCapacity to work in a multi-location team environmentAbility to prioritize conflicting demands & meet department needs with available resourcesEfficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plusLoyal: Shows firm and constant support to a causeTeam Player: Works well as a member of a groupFunctional Expert: Considered a thought leader on a subjectSelf-Starter: Inspired to perform without outside helpGoal Completion: Inspired to perform well by the completion of objectivesResolve complex problems and execute complex transactions as neededWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.This Organization Participates in e-VerifyJ-18808-Ljbffr