Senior Ivanti Neurons ITSM Engineer / Implementation Lead

Job Title: Senior ITSM Implementation Lead (Ivanti Neurons / On-Prem) Company: Binary-Code, LLC Location: Remote (DMV Preferred) Employment Type: Contract (High Priority / Immediate Need) About Binary-Code, LLC Binary-Code, LLC is a certified Women-Owned Small Business (WOSB/WBE/MBE) delivering AI-driven IT modernization, cybersecurity, and enterprise transformation solutions to government and commercial clients. We specialize in leading complex implementations where accountability, execution, and long-term operational success matter. About the Role Binary-Code is seeking a Senior ITSM Implementation Lead to support a high-visibility government engagement involving the deployment of Ivanti Neurons for ITSM in an on-premises environment. This is a mission-critical, client-facing leadership role. You will serve as the technical authority supporting Binary-Code’s Program Management Office (PMO), ensuring successful implementation, system stability, and long-term operational readiness. This role is not task-based. It is ownership-based. Key ResponsibilitiesImplementation & Technical Leadership Lead end-to-end implementation of Ivanti Neurons for ITSM (on-prem environment) Configure workflows, SLAs, service catalogs, forms, and automation Support and execute data migration (including Cherwell → Ivanti transitions) Design and validate CMDB structure and service relationships Lead system configuration aligned to client requirements and compliance standards On-Prem Infrastructure Coordination Collaborate with infrastructure teams to support: Windows Server environments (2016/2019/2022) Microsoft SQL Server (2016–2022) IIS / application hosting Assist with environment setup (Development, Test, Production) Support performance tuning, system optimization, and environment stability Integration & System Design Support integrations with enterprise systems (Active Directory, SharePoint, APIs, remote support tools) Assist in designing scalable, secure system architecture Ensure alignment with client IT security and compliance requirements Client Engagement & Delivery Support Participate in client-facing meetings as the technical lead Translate business requirements into technical configurations Support User Acceptance Testing (UAT), go-live, and hypercare phases Provide troubleshooting, root cause analysis, and system stabilization Vendor Coordination Work with Ivanti (OEM) for product-level escalation when needed Support vendor coordination without relinquishing delivery ownership Ensure alignment between platform capabilities and client expectations Documentation & Knowledge Transfer Develop technical documentation, runbooks, and configuration guides Support training and knowledge transfer to client teams Contribute to knowledge base and operational readiness Required Qualifications 7+ years of ITSM implementation experience (Ivanti, Cherwell, ServiceNow, or similar) Hands-on experience supporting on-prem enterprise application deployments Strong knowledge of: ITSM processes (Incident, Problem, Change, Asset Management) Workflow automation and SLA configuration Experience working with: Windows Server environments SQL Server databases Enterprise system integrations Ability to lead technical discussions with clients and vendors Strong troubleshooting and analytical skills Preferred Qualifications Experience with Ivanti Neurons for ITSM (highly preferred) Experience with Cherwell (especially migration scenarios) Ivanti or related ITSM platform certification ITIL v4 Certification Government or public sector experience Experience working within Prime/Subcontractor delivery models What Success Looks Like Successful implementation and deployment of Ivanti Neurons (on-prem) Seamless migration from legacy systems Stable system performance post go-live Strong user adoption and operational readiness Clear, usable documentation and knowledge transfer What This Role Represents Technical leadership in a high-visibility government engagement Direct impact on system design, delivery, and long-term operations Opportunity to work in a structured Prime-led delivery model Influence over implementation strategy and execution Compensation Competitive, based on experience and expertise. (Contract rates aligned with senior-level ITSM implementation professionals) Important Note Binary-Code will lead program delivery. This role supports that leadership by ensuring technical execution aligns with project goals and client expectations. Apply if you are comfortable owning complex implementations and operating in high-accountability environments. Pay: $130,496.80 - $150,000.00 per year Application Question(s): Describe your experience with on-prem ITSM deployments (tools, servers, database environments, and integrations). Have you worked with Ivanti or Cherwell? If yes, describe your role and responsibilities. Briefly explain how you would structure Dev / Test / Prod environments for an enterprise ITSM implementation. License/Certification: Ivanti Neurons for ITSM – Administrator (Preferred) Ivanti Neurons for ITSM – Implementation Specialist (Preferred) Ivanti Neurons Platform / Automation (iPaaS) (Preferred) Willingness to travel: 25% (Required) Work Location: In person