Manager, Homeless Outreach Services

Want to make a difference? Come be a part of the amazing work EveryMind is accomplishing!EveryMind is not just a name; it’s a catalyst for change. We believe in the inherent value and potential of every individual, every mind. With a commitment to the building blocks of mental health, we have been strengthening communities and empowering individuals since 1957. Through our direct services, advocacy, and community partnerships, we foster an ecosystem of support that cultivates thriving communities.EveryMind is hiring a Manager, Homeless Outreach Services to join our Homeless and Housing Support Services team. The Manager is responsible for supporting the implementation and management of programs and services within EveryMind’s portfolio serving individuals and families navigating housing instability and/or living unsheltered. Responsible for staff supervision, data management and analysis, monitoring quality assurance and control issues, managing client needs, and other related program duties. As a member of EveryMind’s Management Team, Manager is responsible for managing and responding to client and community needs and collaborating with internal and external leadership to deliver high quality services.Why You'll Love Working at EveryMindAt EveryMind, we're not just a workplace, we're a mission-driven community committed to mental wellness for all. Here's what you can expect when you join us:A Recognized Top Workplace in Montgomery County (Bethesda Magazine)Over 65 Years of service as a leading mental health nonprofit210+ Team Members across 27 locationsCulture of Trust, Integrity, and Innovation Your Benefits Package Includes:Medical, Dental, and Vision Insurance OptionsEmployer-Paid Life & Long-Term Disability Insurance401(k) Matching Program47+ Days of Leave (Vacation, Sick, Wellness, Holidays, Birthday & More!)Pay Increases for Licensure AdvancementsFlexible Schedules & Remote Work Options Employee Assistance ProgramReferral Bonus ProgramEmployee Discount ProgramSensible Caseload Management Professional Development & Growth Opportunities ESSENTIAL DUTIES AND RESPONSIBILITIES:Ensure high-quality, compliant service delivery across all contracts and funding sources by monitoring program performance, outcomes, and adherence to regulatory requirements. Identify gaps and implement strategic improvements to meet or exceed program goals. Provide leadership, coaching, and performance management to staff, fostering a culture of accountability, professional growth, and continuous learning. Ensure staff receive ongoing training in key service areas (e.g., homeless prevention and intervention, harm reduction, motivational interviewing). Lead recruitment and onboarding process for staff in collaboration with Human Resources. Train, onboard, and supervise staff including monitoring of assigned tasks and client interactions and ensuring staff follow protocols, policies, and procedures. Develop, implement, and maintain Standard Operating Procedures (SOPs), policies, and program guidelines to ensure consistency, compliance, and operational efficiency. Regularly review and update processes to reflect best practices, regulatory changes, and organizational priorities. Support execution of data collection, analysis, evaluation, and quality assurance and control measures (ex. chart audits). Utilize metrics and analysis findings with leadership and staff to better meet client needs. Propose solutions and improvements as needed. Ensure documentation for direct services is completed according to contractual and funding requirements and program policies, ensuring timeliness and accuracy. Support preparation and submission of department reporting requirements. Communicate and collaborate with external partners including government staff, service providers, and others. Attend and actively engage in meetings, share expertise, and bring back information to strengthen, adjust service delivery. Serve as a subject matter expert, trainer, and administrator for documentation, data, tracking databases, or platforms used. Maintain knowledge and regular training around best practices in homeless prevention and intervention, housing supports, and knowledge of related populations. Provide coverage in the field, as needed, to support staff and active client caseloads, including but not limited to client assessments and client visits. This requires the use of a personal vehicle for daily use. Other duties as assigned. Supervision to be exercised: Responsible for supervision of frontline staff, volunteers, and interns as assigned.Supervision to be received:Receives supervision from Director, Case Management Services.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Strong Personal Resilience and Mental Health:Given the high-stress nature of the role, it is essential that candidates possess a high level of personal resilience and maintain stable mental health. This ensures that they are well-equipped to provide effective support and maintain the professional standards required for client care.Education:Bachelor’s degree in social work, human services, or related field. Master’s degree preferred.Experience:A minimum of 3 years working in the field of mental health, substance use, or homeless services required. At least 1 year of experience supervising and managing staff is required. Preference given to supervisors who have managed remote teams or staff working across multiple locations. Position requires use of HMIS (Homeless Management Information System). Knowledge or use of electronic record system, electronic health systems, or medical records is strongly weighted. Knowledge and experience providing case management practice is required.Skills:Excellent oral and written communication skills. Must be able to manage multiple tasks while working effectively as a team player. Must have strong communication, coordination, and organizational skills. Must be able to maintain confidentiality. Strong computer skills with proficiency in Microsoft Office Suite specifically in Excel and data management and gathering platforms.Abilities:Effectively interact and work collaboratively in a flexible work environment with a variety of constituents including CEO, board members, clients and family members or caretakers, interns, volunteers, paid staff, and community partners. Ability to express ideas with clarity, confidence and sensitivity. Must be able to maintain confidentiality involving clients in accordance with organizational and federal guidelines. Familiarity with working and hiring interns and volunteers. Able to supervise multiple people.Physical and Emotional Demands:The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job's duties, the employee is frequently required to stand, walk, sit, use hands to finger dexterity, handle with hands and arms, climb stairs, balance, kneel, crouch, or talk and hear.The employee must be able to lift and/or move up to 35 pounds frequently. The job's specific vision abilities include close vision, distance vision, and the ability to adjust focus.Due to the nature of the content that is handled in the program, anyone who has a history of trauma or suicidality could be at risk of being triggered or re-traumatized. This is especially true for people who have experienced these issues within the past 12 months and therefore we may not recommend this work if their experience is so recent.Working Conditions:The work environment is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must be available to perform the duties of the job mostly during core business hours (between 9-5pm, MF), some flexibility with schedule may be available (evening and/or weekend hours). Employee will work mostly on-site but may work some hours remotely with approval of supervisor. The employee must pass a criminal background check. Certain job functions may require employee to pass a child sexual abuse and other criminal activity as well as a credit check. All staff providing services to staff or clients, must be free of illegal drugs and abuse of alcohol, and must be fully able to perform all required duties at all times.The employee is also required to travel to different locations. Therefore, the employee must possess a valid driver’s license, car insurance, and have access to a vehicle.