Technical Support Analyst/Engineer
Job Description:
This position will primarily focus on client desktop systems deployment and administration, mobile device and print management, in-person and phone support, and personal solutions consulting. The role may also involve participating in project implementation, technical training and knowledge management, and security administration.
Key Responsibilities:
Deploy and administer client desktop systems. Manage mobile devices and print solutions. Provide in-person and phone support to clients. Consult on personal solutions for clients. Participate in project implementation and technical training. Contribute to knowledge management and security administration. Required Skills And Qualifications Outstanding customer service skills. Versatility and breadth of technical skills. Strong organizational skills and attention to detail. Ability to take ownership where appropriate. Ability to help teams and projects successfully accomplish their objectives. Knowledge of Microsoft and Apple products. Understanding of ITIL methodology, change management, and risk management processes. Experience with network and telecom troubleshooting, routers, TCP/IP, firewalls, VPNs, and Voice services. Proficiency in using and updating Support Ticketing System.