Legal Customer Success Manager (JD required)

Are you interested in an alternative legal career that combines legal expertise, training and sales?Do you enjoy providing education and support to legal professionals?Do you enjoy building collaborative, consultative relationships resulting in growth? About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.About the Role***This is a hybrid role & team members are required to be in the Dayton, Ohio office weekly on Monday & Tuesday.***This position drives customer awareness regarding the value and differentiators of our products, solutions and content. This is achieved by conducting presentations, training and demonstrations. Through these activities the Consultant increases the number of active users, builds preference and uncovers leads and opportunities to help drive revenue and POS.ResponsibilitiesBoosting awareness, active users, and favoritism of LN content, products, and services proactivelyPartnering with account managers to overcome customer challenges and position them for closing opportunitiesIdentifying revenue and growth opportunities within assigned market and/or accountsDemonstrating deep product knowledge and acting as an internal resource for sales and marketingPreparing and delivering specialized customer presentations to create new active usersConducting market research, analyzing findings, and sharing information with relevant teamsPerforming other duties as assignedRequirementsPossess a JD degreeHave impressive years of legal, sales, customer service experience or project management experienceHave excellent verbal and written communication skillsDemonstrate experience developing and executing on account plans and coordinating key stakeholders and resources to positively impact clientsHave the ability to lift/carry laptop or iPad and other sales materials up to 25 lbs Work in a way that works for youWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.About the BusinessLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.