Forward Deployed Engineer

Forward Deployed Engineer – Onsite Support ServicesPosition level: regular / senior Location: hybrid – partially remote, partially onsite at customer premises in Seattle, WAEngagement: full-timeSalary: $130 000- $160 000 a yearWe are looking for a Forward Deployed Engineer to join our Onsite Delivery team based in Seattle, WA. In this role you will be the face of AVSystem at one of our flagship North American telco customer, working hand-in-hand with their engineering and operations teams while remaining tightly connected with our remote delivery team in Europe. You will combine hands-on engineering work - code, configuration, integrations, troubleshooting - with the soft skills and project awareness needed to keep a complex, multi-stakeholder deployment moving forward.AVSystem’s products enable device management, service activation, and monitoring for global CSP leaders like AT&T, Orange, T-Mobile, and Vodafone. As an onsite engineer you will own the day-to-day technical relationship with the customer, deliver configurations and knowledge transfer onsite, and act as the local technical bridge between the customer and the remote AVSystem teams.In this role you will:Establish and maintain effective working relationships with customer staff at all levels - from operations engineers to project leads and middle managementWork closely with the remote AVSystem team (Solution Architects, Software Engineers, TPMs) to ensure successful delivery of configurations, integrations, and knowledge transfer to the onsite customerLead or assist in the technical implementation of projects and programs assigned to the team in a manner that achieves the strategic goals — with minimal supervision Maintain an end-to-end overview of the projects you are involved in: understand scope, dependencies, milestones, and how the AVSystem products fit into the customer’s broader architectureDevelop and maintain deep working knowledge of the AVSystem products delivered to the customer (UMP, ACS, device management stack) so you can advise, configure, and troubleshoot with confidenceHands-on engineering work:Write project-specific code in our platform GUI to facilitate router and CPE configurationImplement REST APIs (servers & clients) integrations with the customer’s external systems (with help of development and local teams)Configure our platform GUI to display, monitor, and report on router and service KPIsParticipate directly in deployment and ongoing activities — system configuration, verification, and troubleshooting onsiteTranslate the customer’s technical requirements into actionable engineering tasks for the remote team, ensuring clarity and feasibilityPost-delivery and operational duties:Support integrations you’ve implemented; work with 1st & 2nd lines of support to diagnose, troubleshoot, and resolve issues effectively and promptlyTrain customer technical teams on how to operate and maintain our systems effectively after deploymentQualifications:Fluency in programming is a must:Bachelor’s degree in Computer Science (preferred), Software Engineering, Electronics and Telecommunications, or equivalent practical experienceProficient in at least one programming language (Python nice to have)Willingness to learn other functional programming languagesExperience writing REST API integrations (both client- and server-side)Solid understanding of networking and the TCP/IP stack: switching & routing fundamentals (CCNA-level is a plus), firewalls, IP, WLAN, TCP/UDP, HTTP(S), DNS, DHCPLinux system administration skills: gathering logs, executing scripts, CLI tooling (curl, ssh, ss, tcpdump, traceroute, ping); RHCSA-level comfort is a plusWorking knowledge of servers, APIs, application architecture, and observability tools; basic familiarity with containers and virtualizationFluent in English / native — this role requires daily, direct communication with the customer onsite and with the remote European teamAuthorization to work in the United States; able to commute to the customer site in the Seattle, WA area on a hybrid scheduleOptional: familiarity with telecom / device-management protocols is a strong plus: CWMP (TR-069), TR-369 (USP), XMPP, PKIPersonality/soft-skills:Strong relationship-building skills - you can earn trust with engineers, leads, and managers, and keep that trust under delivery pressureComfortable representing AVSystem onsite as the technical face of the companyRapid learner, analytical, detail- and outcome-oriented, able to solve complex problems independently within evolving requirementsEffective in listening to customers, clarifying their needs, and translating them into engineering workCapable of managing deadline pressures and context-switching across multiple parallel project tasksNice to have:Professional experience in a Software Engineer, Integration Engineer, Forward Deployed Software Engineer or similar role Hands-on experience with OLT or network device management (CLI, NMS) from vendors such as Nokia, Huawei, or ZTEAwareness of project delivery practices - you don’t need to be a PM, but understanding milestones, dependencies, RAID logs, and stakeholder communication will help you thriveWhat you'll get:A front-row seat on deployments that actually matter - systems managing millions of connected devices for a Tier-1 US carrierReal networks, real scale, real engineering - not “status update theater”Direct line to skilled engineers, architects, and TPMs in Europe who value clarity, responsibility, and a good sense of humor more than job titlesHybrid working model - split your week between remote work and the customer site in the Seattle, WA areaRoom to grow toward senior engineering or delivery-leadership tracks, depending on where your strengths take youPolish tech, built in-house, deployed globally - with a flat structure, fast decisions, and a genuinely friendly atmosphereOpen-source contribution opportunitiesTraining and conferences401k Retirement PlanMedical, Dental and Vision insurance