IT Support

*Job Title: IT Support* *Location: Plainfield, IL* *Duration: 3 Months Contract* *Shift:* 3 days /week 8:00 AM - 4:30 PM; 2 days/week 10:30 AM - 7:00 PM; some Sat and Sun hours *Job Description:* * Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. * Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action. *Role and Responsibilities:* * As the primary point of contact for IT at this location, the contractor must be approachable and customer-focused, acting as the face of the IT department. * Key responsibilities include issuing laptops, replacing hardware, and performing software updates. * Support is provided through an internal ticketing system, where ticket volumes can range from 10 to over 60 per day. * The contractor will manage tickets and cases via chat, rather than through a call center environment, though in-person assistance is also required, as this is an onsite role in a full office environment. * Support is provided to company internal employees both on-site and remotely, with remote assistance handled via chat. * While ticket volumes can be as high as 80 interactions on particularly busy days, there are also quieter days with as few as 10. * Provide basic technical support to Clients. * Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems. * Basic troubleshooting experience with printers is also necessary. * Responsible for managing the technical support needs of the site. * This includes overseeing new hire onboarding, maintaining onsite printers, and addressing all technical issues on the premises. *Requirements:* * 2+ Years of IT Experience: Proficiency with hardware management, including building systems, providing training, and assembling laptops. * 2+ Years of Customer Service Experience: Strong customer service skills, including professional phone etiquette and the ability to interact effectively with internal staff. * Networking Experience: Understanding of network infrastructure, with the ability to troubleshoot network-related issues and a solid grasp of networking concepts. * Windows Experience: A strong working knowledge of Windows operating systems is required. * Experience Flexibility: While candidates should have at least 2 years of relevant experience in total, a diverse background in IT and customer service is acceptable. * Previous experience troubleshooting desktop, printer and notebook issues. * Very strong user and support of MSOffice. * Relevant certifications are a plus. * Familiarity with networking concepts is also required. * While a degree is not mandatory, it is considered an advantage. *(Technical, Support, Client, Desktop, Hardware, Software, Windows, Laptops, Workstation, Printers, Installation, Configuration, Troubleshooting, Networking, Active, Directory, Ticketing, ITSM, Microsoft, Office, IOS, Android, VPN, VDI, DHCP, DNS, TCPIP, VLAN, Routing, LAN, WLAN, Servers, Assets, Inventory, Documentation, Onboarding, Offboarding, Conferencing, Audio, Video, Repairs, Deployment, Security, Customer, Communication, SLA, Escalation, Maintenance, Operations, Infrastructure, Peripherals, Technician)* *#REQNon-IT* Pay: $25.00 - $29.00 per hour Work Location: In person