Tablet Administrator

Wage Rate$22-$24/hourOverviewTKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.As a subsidiary of TKC Holdings, Inc. and Keefe Group, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.About This PositionThe Tablet Administrator serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken tablets and provides a weekly update of tablet system status, repairs made and any open items.Essential Functions, Duties And ResponsibilitiesTrack and manage inmate inquiries (grievances), complaints and responsesAdd and maintain PIN Number InvestigationsAssist facility investigative personnel with reporting needs & tasksCoordinate planned site visits and materials delivery through facility securityReport generation to meet facility requirementsReport generation assistance and limited training to new facility personnelAssist technical support with system troubleshootingComplete RMA forms and track/ship tablets for replacementUse the software to troubleshoot and provide reports when neededRetrieve defective tablet/s and distribute spare equipment as neededCreate trouble tickets and track repair/equipment requestsResearch and respond to complaints in established timelines so that problems are resolved in a timely mannerMaintain ongoing tablet/onsite equipment inventoryMust work (5) days a week, (8) hours a day inside correctional facilityOther duties as assignedWhat You'll NeedHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Customer service experience. 3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking. Position can require overtime, non-standard schedules and evening or night shifts. BenefitsIC Solutions offers comprehensive benefits to all regular-full time employees:Medical w/prescription coverageBenefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year. DentalVisionBasic Life and Basic Accidental Death and Dismemberment InsuranceVoluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for youIC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.EEO StatementEqual Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.We maintain a drug-free workplace.A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108