Pairing Specialist

JOB TITLE: Pairing Specialist REPORTS TO: DSP Support Team Supervisor Supports: The Pairing process for our DSPs and Clients Salary: $56,000 NATURE AND SCOPE OF JOB: The Pairing Specialist will pair DSPs with a family/client.They will assist in scheduling all meets and greets and notify the Meet and Greet Specialist and/or DSP Advisor. RESPONSABILITIES: Work on pairing DSPs with Families/Clients Maintain Open Tracker Maintain additional hours tracker. Work with Family Service Representatives and DSP Advisors Pair DSPs seeking additional hours or needing re-paired QUALIFICATIONS: 1 year in-office experience. Pass Federal Background check. Calm and patient demeaner when applicable Demonstrated ability to coach others. Well spoken. Good Writing skills Excellent administrative skills both written and verbal. JOB FUNCTIONS: Always conduct themselves in a professional manner Promote highest level of respect and kindness to our DSPs & clients/families Review client ISPs, RIT, and other support documents as needed Monitor and respond to all communications in a timely manner Understand internal processes for all departments Work with family and Care coordinators to support DSPs Work collaboratively with their team and brainstorm solutions Produce/Submit telecommute report when applicable Bring any escalated issues to supervisor before making decisions that would be outside our standard operating procedures. Attend company functions and greet customers Abide by HIPAA rules and regulations Keep and maintain portal communication Adhere to all policies and procedures as outlined by DSPC executive team Benefits: 401(k) 401(k) matching Dental Insurance Health insurance Life insurance Paid time off Vision insurance Schedule: In-office Position- Monday thru Friday 8am-5pm