SunPass Outreach Analyst

Outreach Analyst - BilingualCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. We are looking for a motivated Outreach Analyst - Bilingual ready to take us to the next level! If you have strong customer service experience and bilingual Spanish-speaking skills and are looking for your next career move, apply now. We are looking for an Outreach Analyst - Bilingual to assist SunPass customers and potential customers at outreach events throughout the State. This position will be full-time, on-site, and a 612-month contract. With employees expected to work onsite 5 days per week. This role will feature a flexible work schedule including weekends, as well as statewide travel, which may include overnight stays. What You'll Do Assist SunPass customers and potential customers at outreach events located throughout the State with inquiries regarding the SunPass Program Combine product knowledge, good work ethics, effective time management, and customer service skills to meet performance standards that positively reflect the SunPass image Prepare outreach activity reports and provide feedback to assist with program improvements Perform other duties or special projects as required What You'll Need Valid driver's license is required Strong face-to-face or phone customer service experience Ability to communicate effectively, verbally, and in writing Strong knowledge of principles and processes for providing customer service Ability to maintain composure in a fast-paced environment Ability to use internet applications and Microsoft Office Products Ability to research and analyze information Strong time management skills Preferred Bilingual Spanish Speaker Knowledge of the SunPass Program Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 8111. $22.04 per Hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.