Inbound Customer Care Agent

Now Hiring: Inbound Customer Care Agents!Onsite in Grindstone, PATraining Starts: June 1, 2026ContactUs Communications (based in Columbus, OH) is growing - and we're excited to bring new opportunities to our Grindstone, Pennsylvania location! If you love helping others, enjoy problem-solving, and thrive in a positive, team-oriented environment - we'd love to meet you!What You'll DoAs an Inbound Customer Care Agent, you'll be the friendly voice that helps health care providers - from hospitals to dental offices - with their payment and account questions.Every day, you'll:Answer inbound calls with professionalism and positivityAssist with payment inquiries, transaction details, and updatesHelp users with website support (like password resets and navigation)Ensure all customer information is accurateKeep things friendly, helpful, and efficient - even on the 60-70 calls you'll rock through daily! What You BringWe're looking for someone who's:At least 18 with a HS diploma or GEDTech-savvy and comfortable using Microsoft OfficeAble to type 25+ words per minuteA great communicator - both on the phone and in writingPatient, empathetic, and upbeat (we love great attitudes!)Reliable, organized, and ready to grow with us(Knowledge of HIPAA is a plus, but not required - we'll train you!) The DetailsTraining Hours: Monday-Friday | 9:00 a.m. - 5:30 p.m. ESTRegular Schedule: Monday-Friday | 8:00 a.m. - 7:00 p.m. EST (No weekends!) 8- Hour ShiftsLocation: 111 Roberts Road, Suite 400, Grindstone, PA 15442Perks & BenefitsPaid training (get paid to learn!)Paid time off to rest and rechargeMedical, dental & vision coverage401(k) planOpportunities for growth and advancementEarn up to $15/hourIf you're ready to join a supportive team where your voice matters and your work makes a difference - apply today and grow your career with ContactUs Communications!Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.EEO Statement:ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.