Software Engineer II, Customer Value, Insights Retention

Our mission: to eliminate every barrier to mental health.At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.Reporting to the Associate Director, Engineering - Insights Retention, this engineer will help enhance and grow the analytics products that demonstrate the value of our services to the customers using them. This role will build our product features as a part of a cross-functional product team and will collaborate with more senior engineers to grow while also mentoring more junior engineers to improve our overall execution practices.Please note that this is a hybrid role based in Seattle, with an expectation to be in the office 2–3 days per week at our 255 King St location. Candidates must be based in the Seattle metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.What You’ll DoDesign and build scalable full-stack services using Ruby on Rails, React, and GraphQLCollaborate with cross-functional teams to ship high-impact features that improve customer reporting and analyticsExpand and maintain the existing web applicationDebug and resolve issues quickly and efficientlyContribute to architectural discussions, code reviews, and tech debt prioritizationAdvocate for high engineering standards, including test coverage, documentation, and observabilityParticipate in an on-call rotation to support system reliability and respond to production issuesCollaborate flexibly across time zones, as needed, to support distributed teams and stakeholderWork with product managers and designers to scope and deliver 0–1 product featuresIdentify areas for growth and iteration on our application stack and advocate for them on the roadmapBuild and maintain integrations with data warehouses or external APIsTroubleshoot data discrepancies and work with cross-functional teams to resolve issuesWhat Success Looks LikeDeliver projects on time, within scope, and with high stakeholder satisfactionMaintain high system uptime and low defect rates through strong testing and observability practicesPartner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignmentComplete tasks independently, resolve issues proactively, and accurately track personal workContribute to improved team velocity through planning, estimation, and delivery best practicesContinuously seek out new technologies or practices to improve engineering outcomesWhat You’ll Bring3-5 years of experience in software development with a focus on full-stack developmentProficiency in at least one of the following languages: Ruby on Rails, Java, C#, Python, or equivalent on the backend and Typescript, React, Angular, Vue, or equivalent on the frontendAbility to work independently and collaboratively in a fast-paced, ambiguous environmentExperience working in cross-functional Agile teamsStrong problem-solving skills and attention to detailStrong knowledge of SQL and experience working with databases such as PostgreSQL or SnowflakeDemonstrated ability to troubleshoot data discrepancies and identify root causesThe target base salary range for this position is $120,000 - $149,630, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.Benefits Provided By Spring HealthNote: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.Employer sponsored 401(k) match of up to 2% for retirement planningA yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.We offer competitive paid time off policies including vacation, sick leave and company holidays.At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscriptionAccess to BrightHorizons, which provides sponsored child care, back-up care, and elder careUp to $1,000 Professional Development Reimbursement a year.$200 per year donation matching to support your favorite causes.Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.Our privacy policy: https://springhealth.com/privacy-policy/Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.