Health Center Ambassador Lead

UNITE HERE HEALTH serves 190,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!This is a Neighborhood Health Center OpeningThe Health Center Concierge Lead will support the Manager of Culinary Health Center in overseeing the daily operations of the Health Center Ambassadors. The Lead will act as a subject matter expert and resource for all ambassador workflows, supporting the team in delivering a high-quality customer service for health center patients which is aligned with the Health Center’s mission, vision, and values. This position will assist with daily coverage, coordinate tours, and support the development of weekly team schedules. The Lead must also be able to resolve patient issues or escalate to the appropriate person or persons. The person in this role will be a positive representative of the health center and will be the main point of contact for patients and families alongside the ambassadors.Essential Job Functions And DutiesProvides primary coverage for all Health Center Ambassador (HCA) shifts as neededPromotes a positive and trusting work environment by addressing any issues, concerns, or policy violations promptly with the Health Center LeadershipEstablishes and maintains effective working relationships with all team membersCrafts, manages, and amends daily, weekly, and new hire onboarding schedulesConducts monthly and ad hoc team/individual pulse checks to gather feedback and share relevant updates or concerns with the Manager of Culinary Health Center for follow-upDevelops and implements new hire trainings and ensure comprehension of all HCA training materialsCollaborates with Patient Experience team to support Health Center Wellness classes and logistics as neededParticipates in the daily schedule and rotates through various responsibilitiesSupports the Manager of Culinary Health Center with team meetings, agendas, documentation and materials, and organizing team-building exercisesReports daily recap of tasks, activities, and team updates to the Manager of Culinary Health CenterAssists the Manager of Culinary Health Center with the scheduling and monitoring of Health Center tours Supports center operations by greeting and directing members in the Health Center lobbyProvides quality service, answers patients’ questions, and coordinates with the appropriate resources and/or departments as neededReviews appointment date, time, location, and provider name with patientsAssists with all non-clinical inquiriesProvides benefit plan and eligibility information to patients, providers, unions, and employers, at the Health CenterAssists in escalating urgent, sensitive, or unresolved patient issues, concerns and/or inquiries as outlined in Provider Partner and Health Center protocolsActs as a liaison for the patients and the Health CenterAssists with assigned special projects designated by the CHC/CHF leadershipExemplifies the Fund's values in leading and fostering a respectful, trusting, and engaged culture of inclusion and engagementEssential Qualifications 3 ~ 5 years of related Customer Service experience minimum 2 ~ 3 years of progressively responsible experience, including lead-level responsibilities or peer influenceAssociate's degree or equivalent work experienceProficiency in Spanish, both written and verbal, with medical terminology knowledge preferredWorking knowledge and experience in a healthcare environment preferredExperience using standard office equipment such as phones, computers, copiers, and electronic faxUnderstands medical and insurance terminologyKnowledge of patient rights and age-specific patient care practicesSalary range for this position: Hourly, $23.79 - $29.12. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.Work Schedule (may vary to meet business needs): 7.5 hours per day (37.5 hours per week) as an onsite position in the Craig Health Center location. The shift will be 9 to 5pm, with likelihood for Tuesday and Sunday off. Also, must be flexible with schedule, as a Lead we help and cover when needed.We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).