Application Support Engineer

Role Application Support Engineer – Level 3Location: Dallas, TX (Day 1 onsite)Duration: Long TermSummary:Provide Level 3 application support by troubleshooting and resolving complex production issues within defined SLAs.•Act as a Subject Matter Expert (SME) for critical applications, offering technical guidance and support to L1/L2 teams and stakeholders.•Analyze, develop, and maintain Java code to implement bug fixes, performance improvements, and application enhancements.•Utilize Unix/Linux environments to perform log analysis, scripting, process monitoring, and root cause investigation.•Lead Incident Management activities for high-priority (P1/P2) incidents, ensuring timely resolution and effective stakeholder communication.•Drive Problem Management by conducting root cause analysis (RCA), identifying recurring issues, and implementing permanent corrective actions.•Handle Business Domain Management (BDM) complexity by understanding business processes, assessing application impacts, and ensuring alignment with business requirements.Collaborate with development, infrastructure, QA, and business teams to support deployments, optimize application performance, and continuously improve system stability and operational efficiency