COMMUNITY RELATIONS MANAGER

The Management TrustPosition Title: Community Relations ManagerLocation: Anthem Highlands Community Association, Broomfield COReporting To: Assistant General ManagerStatus: Exempt, Full-TimeSalary: $63,000 - $65,000 annualCompany ProfileThe Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.Employee Owner Position PurposeThe Community Relations Manager (CRM) is primarily responsible for creating meaningful relationships with homeowners and community partners. This role facilitates the smooth operation of the facility and Board meetings. The CRM fosters a collaborative, team atmosphere with staff, volunteers, and the Board of Directors.Job Duties And ResponsibilitiesProvide office support for management and community including, but not limited to: answering calls, responding to general information inquiries, authoring correspondence, scheduling appointments, and directing voicemails/other messagesMaintain Welcome Packet materials for new homeowners and the associated tracking system; coordinate this process with various team membersDevelop, distribute and maintain RFPs with management direction and assistanceCompile program summaries and social activities for publication in community calendars, newsletters, flyers, and other documents for internal and external needsAssist in maintaining a current membership database (events, activities, attendance, fundraising, grants, etc.) in order to provide accurate reports as requestedConduct surveys, meet with appropriate individuals, partners, departments, community groups, and agencies to build programs to increase membershipPlan marketing and promotional communication projects, including print, electronic, special events, point of purchase, and direct mailMaintain and develop procedures to ensure acknowledgement, recordkeeping, and follow-up on all program fundingProcess work orders, action items, and general requests in management softwareExport and analyze data from multiple sourcesSupport management with meeting toolsCompile board packet and board presentations, as well as schedule and attend board meetingsOrder and maintain community consumablesEnsure accuracy of information posted on community website, social media, and other forms of digital communicationsCollaborate with the team, with accountability to management for the end result achievedAttend trainings, conferences, workshops as directedPerform data entry and box/archive end-of-year documentationOther duties and special projects as assignedQualificationsHigh School Diploma (or equivalent); Associate’s Degree preferredProficiency in administrative and/or event support – with generally between 1-4 years of experienceSolid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plusConflict resolution skillsAbility to meet deadlines and address time-sensitive issuesSuperior multi-tasking skillsExcellent written and verbal communicationAbility to provide high-level customer service with astute attention to detail and organizationMust be a team playerAbility to manage workflow amid shifting prioritiesWilling to learn Company process and procedures, and learn/use proprietary softwareAdaptable and dependable with a solid attendance recordProfessional and respectful demeanor with all staff and guests at all timesSpecial Position RequirementsMust have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policyEssential FunctionsUse standard office equipment, including: computer, phone, copier/scanner, etc.Be stationary for periods of timeRelocate up to (25) poundsTravel to and from offsite locationsSUPERVISES OTHERS? IF SO, LIST:n/aSchedule & TravelMonday-Friday from approx. 8:30 am-5:00 pmThis position may require occasional long hours, including weekends, to meet business needsThe Management Trust is an Equal Opportunity employer. We celebrate and support diversity.TMT reserves the right to modify this job description at any time based on business need.