Front of the House Manager

Job Description We are looking for a calm, reliable Front of House Manager who can lead under pressure, enforce standards consistently, solve problems in real time, and continuously improve how the floor operates.This is a hands-on leadership role, not a desk position. You will be on the floor, in the action, setting the tone during weekends, holidays, and peak service periods.What You Will Do:Lead and direct FOH teams during fast-paced, high-volume serviceSet and enforce clear service, cleanliness, and hospitality standards—every shiftIdentify operational issues quickly and implement practical solutionsMake real-time decisions during service to protect flow, pace, and guest experienceAddress performance issues directly, professionally, and promptlyCoordinate closely with BOH leadership to maintain smooth pacing and communicationHandle guest concerns calmly, confidently, and decisivelyOpen and close shifts; manage cash handling and controls with accuracyTrain, coach, and develop staff while holding them accountable to expectationsMaintain composure and control during pressure, rushes, and unexpected challengesContinuously look for smarter, more efficient ways to run the floor without compromising standardsWhat We Are Looking For:Proven experience leading a FOH team in a busy, high-volume restaurantStrong problem-solving skills and the ability to think clearly under pressureDemonstrated ability to stay calm, focused, and decisive during rushesComfortable giving clear, direct feedback without avoidance or hostilityHighly reliable, punctual, and consistent in executionStrong judgment, ownership mentality, and follow-throughAvailability for weekends, holidays, and peak shiftsA leader who values standards, structure, and accountabilitySelf-motivated, proactive, and relentlessly goal-orientedAble to meet and exceed sales, labor, and cost goals through strong planning and executionThis Role Is Not a Fit If You:Avoid conflict or struggle with difficult conversationsFreeze or escalate when problems arise during servicePrefer weekday-only or low-intensity schedulesNeed constant reassurance or validationBecome reactive, emotional, or overwhelmed during busy serviceWant a title without hands-on responsibilityExpect systems to be perfect instead of improving themBelieve standards should "flex" based on mood or staffingWhat We Offer:Competitive pay range based on experience and performanceCareer growth within a rapidly expanding hospitality groupA high-standards, supportive culture built on excellence, integrity, teamwork, and resultsOpportunity to contribute meaningfully to operations, systems, and guest experienceCompany DescriptionThunderbird Café is a top-rated local restaurant, known for our welcoming atmosphere, delicious food, and friendly service. We're more than just a place to eat—we're a community where guests feel at home and our team members take pride in creating memorable experiences.Company DescriptionThunderbird Café is a top-rated local restaurant, known for our welcoming atmosphere, delicious food, and friendly service. We're more than just a place to eat—we're a community where guests feel at home and our team members take pride in creating memorable experiences.