Help Desk Analyst I

Job Summary The Help Desk Analyst will provide technical support and assistance to end-users, resolving software, hardware, and network issues in a timely manner. Looking for someone that doesn't necessarily need the most prior on the job experience, but is willing to learn and collaborate with others. A flexible weekly schedule and lots of opportunity awaits. If this interests you, we'd love for you to apply today! Duties - Respond to user inquiries via phone, email, or in-person - Troubleshoot and resolve technical problems related to software applications, hardware, and network configurations - Install, configure, and maintain computer systems and software - Assist with network administration tasks - Provide desktop support for various operating systems - Perform software troubleshooting and provide guidance on computer management - Collaborate with the IT team to ensure smooth operation of all systems - Document all support activities and resolutions Job Type: Full-time Pay: $50,000.00 - $53,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Schedule: Monday to Friday People with a criminal record are encouraged to apply Work Location: In person