Personal Lines Account Manager

Job Title Personal Lines Account ManagerRole Overview This is a full time Personal Lines Account Manager role based in our Oxford, CT location. As a Personal Lines Account Manager, you will be responsible for servicing and managing an existing book of personal insurance business, building long term client relationships, and supporting retention and account growth. You will collaborate closely with Producers and the service team to ensure a seamless client experience and contribute to the overall success of the agency.Key Responsibilities Manage and service a portfolio of personal lines accounts, ensuring accurate coverage and timely renewalsProcess endorsements, policy changes, billing inquiries, and coverage updates with strong attention to detailConduct proactive policy reviews to identify coverage gaps and account rounding opportunitiesPrepare renewal proposals and remarket accounts when necessary to ensure competitive coverage and pricingProvide responsive, solution oriented customer support via phone, email, and in person interactionsMaintain accurate documentation within the agency management system and adhere to compliance guidelinesPartner with Producers and team members to support client retention, cross sell efforts, and overall client satisfaction