Mobile Test Support

Mobile Test Support Position Summary:Our partner, one of the world's foremost technology giants, is looking to add a Mobile Test Support to their team. In this role, you will be responsible for managing and supporting the entire Product Cycle, focusing on maintaining the products’ quality. You will combine technical support expertise with knowledge of mobile devices to resolve issues, maintain product standards, and ensure compliance with carrier specifications across different countries. Therefore, we are looking for a highly motivated individual, who shows initiative and possesses a strong technical aptitude, exceptional problem-solving skills, and a keen attention to detail.Experience and Education: Bachelor or higher degree in Computer Science, Information Systems, Information Technology, or a related technical field/experience.2+ years of experience as a Tech Support or Help Desk.Experience with mobile devices, tablets, watches, or telecom products.Background in telecommunications is desirable.Knowledge or understanding of carrier homologation processes is desirable.Skills and Strengths: Tech supportHelp DeskMobile device setupTroubleshootingCarrier acceptance testingNetwork compatibility testingAttention to detailTime managementTeamworkJudgment and decision-makingVerbal and written communication skillsCarrier homologation processes (as a plus)Mobile device features (5G, IMS – VoLTE/VoWiFi, etc.) (as a plus)Primary Job Responsibilities:Actively take part in the product development process, ensuring that carrier requirements are met and applied properly.Refer to appropriate departments for further issues beyond minor hardware problems.Follow up with the homologation process to ensure devices comply with carrier specifications depending on the country.Travel as necessary to respective countries (mainly the Caribbean region and LATAM) to conduct field tests on devices, ensuring they work properly and that they meet carrier network requirements.Collaborate with internal teams to address any issues identified during field testing and ensure product functionality.Document and track issues using help desk software or ticketing systems, ensuring timely resolution, and maintaining accurate records.Follow up the homologation process with carriers, mainly in the Caribbean region and LATAM to gather feedback and address any concerns regarding product compliance or performance.Stay up-to-date with carriers’ network information and follow-up adding their new features to the products promptly.Participate in cross-functional meetings to discuss product improvements, identify areas for enhancement, and implement solutions as needed.