Client Engagement, Insights Manager

Job Description:Build and nurture positive client relationships and work closely with customer stakeholders to assist them in effectively utilizing our platform and insights.Provide top-notch service in product knowledge, customer experience, and proactive competitive CX insights.Manage a portfolio of strategic clients leveraging NPS Prism's benchmarking CX insights.Manage strategic account plans, pursuing revenue growth opportunities, and growing presence.Create and engage clients on CX thought leadership driven by Prism.Deliver client excellence through new CX industry insights powered by Prism.Act as a dedicated resource to discuss business challenges and best practices with clients.Engage with clients and solicit feedback on the Prism product.Support sales strategy and commercialization efforts for prioritized prospects and clients.Requirements:Required Bachelor's degree4+ years of experience in consulting, customer insights, or account management and sales in a data businessExperience as a client service professional engaging C –suite members and senior executives of Fortune 1000 companies.Successful track record of managing and growing senior client relationshipsOutstanding client service skills: responsive, proactive, empathetic and detail-orientedStrong interest in customer experience, loyalty analytics and applying strategic marketing to drive business resultsThrives in an entrepreneurial environment: you are proactive, a self-starter, and adaptiveStrong communications skills: creates open and ongoing dialog with both clients and internal team members; extensive presentation experience a mustStrong leadership skills: you understand clients' businesses and how emotional connection can help drive results; capable of rallying and collaborating with client and internal teamsOutstanding project leadership, coordination and organizational skills; able to manage competing priorities and keep external and internal teams aligned and on trackBenefits:Bain's award-winning collaborative work cultureAn ambitious team of tight-knit colleagues