Support Desk Data Analyst

** Must be a US Citizen and be able to obtain a clearanceThis position is for the Service Center therefore all candidates must be willing and able to work 100% on site, 1st, 2nd, or 3rd shift, on weekends and holidays.Candidates must be able to obtain up to a Top Secret Security Clearance (can have an interim at date of hire).Objective/Purpose- Brief Synopsis – This position is for a Support Desk Data Analyst servicing the needs of the United States Attorney’s Office. The successful candidate will assist the Executive Office for United States Attorneys (EOUSA) with ensuring that the performance and quality products conform to established company and regulatory standards.Minimum Candidate Requirements(2-4) years of experience in a technical support positionMust be able to write T-SQL queries (simple/intermediate/complex) against various Microsoft databases and Data Warehouse databases.(1–2) years of demonstrated experience with relational database queries and transactions, including stored procedures using SQL Server 2019 databases.Demonstrated experience designing, creating, testing, and implementing simple/complex reports using SQL Server Reporting Services.Candidates need quantitative, teamwork and problem-solving abilities, as well as a thorough knowledge of relational database theory and practice.Preferred Education, Experience, & SkillsInformation Technology Infrastructure Library V4 (ITIL 4) certification.Support Desk experience either with reporting or as an analystPrevious experience with System Center Service Manager (SCSM).Previous experience with Cireson Portal.Security RequirementsMust be able to attain up to Top Secret Clearance (see additional details below) Scope of Work and Requirements - The System Administrator must possess a solid working knowledge of networks, servers and desktop applications with the ability to multitask while monitoring and working through issues on both phone calls and emails. Scope of Work and Requirements - The purpose of this Statement of Work is to define the Support Desk Data Analyst position contracted under the NOC. The position:Performs validation of the service desk to include services, processes, metrics, and customer satisfaction based on business requirements.Communicates with analysts and engineers about formal evaluation plans, problems, and results.Devises creative solutions to problems.Assists with roll-out of systems documentation.Produces lists of service deficiencies that are to be resolved and provides recommendations to incorporate changes to established processes.Generates and interprets complex reports on both current and historical data.Performs technical evaluations on assigned personnel.Skill Sets AnticipatedExperience with data analysis methods, principles, and practices, including statistical analysis and sampling techniques.Experience with inspection, test, and measurement techniques.Knowledge of the relationship of quality assurance to other activities across the organization.Skill in interpreting and applying product specifications, regulations, and policy guidance into the quality assurance plan.Skill in conducting studies and investigations, problem and trend analysis, and developing documented recommendations. Strong oral and written communication. Experience with technical evaluation processes, techniques, and reporting. Able to validate data quality and consistency of customer data.Able to review, analyze, and report on quality discrepancies, trends, and data.Able to investigate problems and develops disposition and corrective actions for recurring discrepancies.Able to interface with stakeholders to ensure requirements are met.Able to recommend corrective actions, dispositions, process optimization and modifications.Able to handle multiple project deadlines with minimal supervision.