Product Technician

We are looking for an experienced IT Support Analyst to join our global Shared Services team.The IT Support analyst is a key role on the IT Shared Services operations team. This role is responsible for assuring the smooth day to day operations of our environment, and the services delivered by the enterprise shared services group to all. This is a dynamic role where every day may be a little different from the last. The successful Support Analyst is self-motivated, and ready to take ownership of issues and requests through completion with a customer-first attitude.The Daily Provide local studio IT support for approximately 70 Windows and Mac workstations environment. Troubleshoot all technical issues related to standard desktops and active directory. Additional local onsite IT support that could include conference room setup, networking issues, server rack maintenance, and miscellaneous project work. Deployment of workstations and software as well as management of their patches and security updates. Create, maintain, and document procedures related to the environment and global IT support. Provide SaaS administration for apps such as Box, Aspera, Atlassian instances etc, as well as other daily operational tasks related to user management including AWS, and Okta. Monitor and triage all support tickets within the business while working with internal IT support staff to prioritize and resolve them in an efficient manner. Monitor and resolve all support requests. On-board new hires by ensuring workstation setups are pre-deployed and ensuring new accounts have been set up in various SAAS platforms such as Zoom, PagerDuty, Trello, and Okta. Manage the Active Directory group membership and provide day to day troubleshooting as needed.The Essentials 3+ years of experience working in a similar position in a corporate environment. Service Desk experience, such as Jira Service Desk College degree preferred Experience supporting Microsoft Windows, Windows Server and MacOS Experience with SCCM and JAMF SaaS administration experience, including identity management, troubleshooting and vendor engagement. Experience with automated software and OS deployment; anti-virus deployment and remediation of vulnerabilities. General understanding of scripting for task automation. General understanding of TCP/IP LAN & WAN. Mobile Device Management experience. Team player with excellent customer service and communication skills#DICE