Enablement Program Support Analyst

Role: Program Support AnalystLocation: Washington DC-OnsiteDuration: 12+ MonthsShort Description:The Client is seeking an experienced Program Support Analyst to conduct day-to-day operations and support the management of the Tech Enablement Program, managing the Client Digital Services Training program and the ITSM knowledge database.Program Support Analyst duties include:Manage Tech Enablement's Digital Services Training CalendarSupport the development and roll-out of a Learning Management System for the Digital Services Training ProgramSetup course registrationsCommunicate with training facilitatorsUpload and update course content and materialsCreate and disseminate feedback surveysProduce reports on training statisticsAssist with developing new training curriculaManage training requests received through IT Service Management (ITSM) System and other various channels.Develop needs assessments to evaluate the organization's training needsCreate new training materials including presentations, handouts, and guidesDesign activities or lessons to teach certain technical skillsCreate new and update/customize existing course materialsSupport facilitators to ensure all virtual courses are running smoothlyAssist with inquiries in the Teams chat for virtual trainingsSupport the production of virtual and in-person training/learning eventsManage the EnableTECH Community in TeamsShare training announcements and updates with all relevant stakeholders (Chief Information Officers (CIO), end-users, Training Coordinators, Operations Leads)Monitor the Teams channel or CIO meetings to disseminate training information throughout the organization.Support the creation of knowledge articles, user guides, video tutorialsCollaborate with other Client program teams to manage the Knowledge Creator NetworkManage the help article knowledge database on the end-user self-service portal.