Assistant General Manager - Family Entertainment Park

Reports to: General ManagerCompany Description:Launch Family Entertainment Park in Riverdale, NJ, is a dynamic destination designed for family fun, offering a variety of attractions including trampoline activities, arcades, and a cafe. It provides a unique, engaging environment for individuals and families to enjoy entertainment and quality dining. Launch is committed to delivering outstanding customer experiences through a team-focused and innovative approach.Summary of Position:Works with the Manager to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, service quality, safety, cleanliness and sanitation.Oversee a maximum of 17-25 staff members per shift, an 40,000 square foot facility that has a capacity of 150 jumpers per hour on different trampoline courts; a café that serves hot foods such aspizza, nachos, hamburgers and hot dogs; many other attractions like slides, arcade, virtual reality games and multiple rooms for birthday parties and corporate events.Duties & Responsibilities:General Administration● Understand completely all policies, procedures, standards, specifications, guidelinesand training programs.● Manage merchandise including clothing, shoes, socks, pens or related material.● Inventory management and ordering.● Store opening duties.● Prepare all required paperwork, including forms, reports and schedules in an organizedand timely manner.● Provide advice and suggestions to the Manager as needed.● Promotes good business principles by never discussing company business in publicareas or with customers.● Maintains a friendly, courteous and cheerful demeanor at all times.Marketing, Programs and Events● Managing special events (lockouts, corporate events, bachelor parties, youth groups).● Overseeing event staffing plans● Working hand in hand with office staff to set up appearances, giveaways, andcommunity outreach.Financial● Performs and/or oversees regular inventory procedures, including ordering, takingphysical inventories, controlling waste, etc.● Implements strategies for improving cost controls.● Assign tills to cashiers.● Control cash and other receipts by adhering to cash handling and reconciliationprocedures in accordance with facility policies and procedures.● Compile and balance cash receipts at the end of the day/shift.● Manage labor based on daily business changes while ensuring that all positions arestaffed when and as needed and labor cost objectives are met.Operational● Monitors the workplace safety program.● Ensure that all guests feel welcome and are given responsive, friendly and courteousservice at all times.● Ensure that all customers are receiving the proper jump service according to companystandards.● Ensure that all food and products are consistently prepared and served according to thefacility’s recipes, portioning, cooking and serving standards.● Achieve company objectives in sales, service, quality, appearance of facility andsanitation and cleanliness through training of employees and creating a positive,productive working environment.● Oversee the health and safety of customers and staff at Launch Trampoline Park● Fill in where needed to ensure guest service standards and efficient operations.● Supervise and participate in jump area, kitchen and cafe area cleaning.● Ensure that all equipment is kept clean and kept in excellent working condition throughpersonal inspection and by following the facility’s preventative maintenance programs.● Ensure that all products are received in correct unit count and condition and deliveriesare performed in accordance with the facility’s receiving policies and procedures.● Fully understand and comply with all federal, state, county and municipal regulations thatpertain to health, safety and labor requirements of the facility, employees and guests.● Resolve customer complaints.Technology● Master the point-of-sale, online booking and event scheduling software.● Develop a proficiency in Microsoft Office programs (Excel, Word and Powerpoint).Staff Management● Assist General Manager in making employment and termination decisions.● Develop and foster a work environment where all employees are free from harassmentof any kind.● Be knowledgeable of facility policies regarding personnel and administer prompt, fair andconsistent corrective action for any and all violations of company policies, rules andprocedures.● Identify and train leaders for each area of the park.● Train and develop supervisors.● Report employee misconduct to the General Manager.Perform any other duties as assigned, requested or deemed necessary by the GeneralManager.Qualifications:● Be 21 years of age.● 3-5 years managing an entertainment business, recreationdepartment or restaurant.● Possess excellent communication skills.● Displays a strong knowledge of all job functions and systems.● Is viewed as a leader.● Must possess basic math and computer skills, including MicrosoftWord, Excel and Outlook.● Be able to communicate, verbally and in writing, in the predominantlanguage of the facility’s trade area.● A strong knowledge of our POS system.● Be able to work in a standing position for long periods of time (up to 8hours).● Be able to reach, bend, stoop and frequently lift up to 50 pounds.● Must have the stamina to work 50 to 60 hours per week.