Customer Support Technician

Job Type: Contract Consulting

Position Summary: Defined Software Development is connecting with Customer Support Technicians for current and upcoming consulting opportunities supporting enterprise technology environments. This entry-level Tier 1 role provides in-person and remote technical support for hardware, software, mobile devices, and related IT resources. Responsibilities include troubleshooting, installation, configuration, asset tracking, and documentation while delivering responsive customer service.

Key Responsibilities: Install and configure computers, software, mobile devices, printers, and scanners. Diagnose and resolve hardware, software, and network connectivity issues using documented procedures; escalate issues when necessary. Monitor and maintain computer systems using Active Directory and Microsoft Endpoint Configuration Manager (MECM).Support Microsoft 365 applications, including Outlook, Excel, Word, and Teams, and Windows 10/11 environments. Assist with audiovisual setups and video conferencing support. Maintain accurate asset records, support documentation, and incident tracking. Collaborate with IT teams on projects and recommend improvements to support processes. Work onsite Monday through Friday, with scheduled hours within the 7:00 a.m.–6:00 p.m. operating window. Participate in an evening and weekend on-call rotation and travel to other locations as needed.

Required Qualifications: High school diploma or equivalent.0–1 year of IT support experience with basic knowledge of hardware, software, and troubleshooting. Proficiency with Microsoft 365 applications and Windows 10/11.Strong customer service, communication, problem-solving, and organizational skills. Ability to learn new systems, manage multiple priorities, and work independently or collaboratively under senior IT guidance. Ability to lift 50 pounds.

Preferred Qualifications: Relevant degree, technical certification, or additional IT education. Experience supporting an enterprise IT environment. Familiarity with Microsoft Teams, Zoom, GoTo, and Microsoft Teams Rooms certified audiovisual equipment. Direct applicants only. No third-party firm submissions will be considered.