Client Account Manager

Benefits:401(k)Bonus based on performanceCompetitive salaryPaid time offTraining & developmentABOUT CUSTOM PRINT GRAPHICS:Custom Print Graphics (CPG) is a Chicago-based decorated apparel company with over 15 years in the industry. We specialize in screen printing, embroidery, and direct-to-film (DTF) decoration, serving clients ranging from local small businesses and nonprofits to regional and national brands. We're a close-knit team that takes pride in the work we put out — and we're growing. If you're someone who thrives on owning relationships, keeping things organized, and being the person clients actually trust to get it done, keep reading.WHAT YOU'LL DO:Serve as the primary point of contact for an assigned portfolio of client accounts from order placement through deliveryBuild and maintain strong, long-term client relationships through consistent, proactive communicationRespond to inbound inquiries from new and existing clients via phone and email with professionalism and urgencyAssist clients with quotes, pricing, and product questions using established guidelinesFollow up on open orders, artwork approvals, and proofs to keep jobs on scheduleCommunicate order status and timelines proactively — before the client has to askCollaborate with production, art, and shipping teams to resolve issues and keep workflow smoothMaintain organized records of client interactions, orders, and correspondenceWHAT WE'RE LOOKING FOR:1–3 years in account management, client services, or a similar client-facing role — print, promo, apparel, or manufacturing experience is a strong plusSomeone who takes ownership, follows through, and doesn't need to be chased down to get things doneStrong written and verbal communication skills — organized, responsive, and clearComfortable learning order management and production softwareCalm under pressure in a fast-paced, deadline-driven environmentReliable and detail-oriented with a genuine investment in doing the job wellWHAT WE OFFER:$20–$24/hr depending on experiencePaid Time Off (PTO)401(k) retirement planMonday–Friday, no nights or weekendsReal growth opportunity with a well-established company