Customer Operations Generalist

Customer Operations GeneralistApplication Deadline: Open Until FilledSalary: $11.20 - $13.32 per hourHours: Up to 25 hours per weekMust be available afternoons, evenings, and weekendsPart-Time Non-BenefittedThe Customer Operations Generalist is an entry-level position supporting daily operations at the Laramie Community Recreation Center. Under direct supervision, this role focuses on basic cleaning, customer service, and operational assistance to help ensure a welcoming and well-maintained environment for all patrons.Key Responsibilities:Greet patrons, answer public inquiries, and assist with general facility use.Perform routine cleaning duties including restrooms, locker rooms, and public areas.Support laundry duties and basic upkeep of recreational spaces.Monitor patron behavior to ensure a safe, inclusive, and respectful facility.Report maintenance needs or concerns to supervisory staff.Minimum Qualifications:Strong customer service skills and verbal communication.Willingness to complete daily cleaning tasks, including bathrooms and locker rooms.Ability to work independently and as part of a team in a fast-paced environment.Availability for afternoon, evening, and weekend shifts.CPR/AED and First Aid Certification (training provided).Preferred Qualifications (A combination of the following experience and training, or the equivalent of, would be qualifying):Working knowledge of cleaning procedures and light cleaning equipment (e.g., vacuums, electric mops).Understanding of safety precautions common in recreational environments.Experience working with the public, including families, seniors, and youth.Demonstrated reliability, initiative, and enthusiasm for public service.Physical Requirements:Ability to sit, kneel, squat, twist, climb, and lift up to 50 lbs; occasional pushing/pulling up to 100 lbs.Ability to remain on feet for extended periods and walk significant distances throughout the shift (up to 20,000 steps/day).Work may involve exposure to cleaning agents, dust, chemicals, and bodily fluids.All offers of employment are contingent on a background check, drug screening, and driver license verification.The City of Laramie is an EEO/ADA employer and a smoke-free workplace per City ordinance.Exempt : NoType : PT EmployeeDepartment : RecreationLocation : 1