Account Manager - Fresno, CA

Account ManagerThe Account Manager is responsible for developing, supporting, and growing relationships with new and existing provider accounts within an assigned region. This role directly supports Ethos Laboratories' purpose to Help More People by ensuring providers receive exceptional service, operational support, and ongoing partnership after implementation.The Account Manager works closely with the Territory Manager to transition new accounts successfully and assumes primary responsibility for account performance after onboarding. This is a relationship-driven role focused on retention, organic growth, service excellence, and operational coordination.Essential Duties and ResponsibilitiesAssist the Territory Manager in identifying opportunities and qualifying leads within an assigned geographySupport the sales process, including initial calls, implementation, first report review, and quarterly business reviewsMaintain and strengthen existing provider relationshipsDrive organic growth within current accountsConduct lunches, in-office visits, and account maintenance meetings as neededAttend and contribute to customer meetings, presentations, and eventsCoordinate patient billing questions, supply ordering, and client service needsPartner with the Field Operations Supervisor to support specimen collection operations and service excellenceProvide weekly summaries of account activity and CRM updatesPrepare presentation materials and coordinate logistics for provider visitsTravel within assigned region, including overnight travel up to two nights per monthOperate in full compliance with corporate policies and all applicable healthcare regulationsRepresent Ethos in a manner consistent with our Purpose and Core ValuesPerform additional duties as assignedRequirementsCore ValuesAll Account Managers are expected to make an IMPACT by demonstrating Ethos' Core Values:Innovation - Proactively identifying service improvements and client solutionsMaking a Difference - Recognizing that operational excellence impacts real patientsPerseverance - Taking ownership of account success and service challengesAccountability - Following through on commitments and honoring responsibilitiesCustomer Focus - Building trusted partnerships with a service-first mindsetTeamwork - Collaborating with sales, operations, billing, and clinical teamsQualificationsPrior experience as an inside or outside Account Manager or Sales professional requiredB2B sales experience preferredDemonstrated success building and maintaining customer relationshipsStrong professionalism and critical thinking skillsAbility and willingness to travel, including overnight staysKnowledge, Skills, and AbilitiesExceptional verbal and written communication skillsStrong organizational and time management capabilitiesProficiency in Microsoft Office and CRM systemsAbility to manage multiple accounts while maintaining high service standardsAbility to deliver company messaging and talk tracks confidently and accuratelyPhysical and Travel RequirementsAbility to travel within assigned region, including overnight travelAbility to sit, stand, walk, bend, and reach as neededAbility to lift up to 50 poundsDirect Reports