Program Manager

Program Manager - Customer Acquisition Platform (Credit Cards Domain)Location: NJ/PA – open to work from Pittsburgh, PA in a hybrid modelExperience Required: 8‐10 yearsIndustry Preference: Cards / Consumer LendingRole OverviewWe are seeking a highly driven Program Manager to lead and scale the Customer Acquisition Platform for our Card business. This individual will own the platform roadmap, manage enhancements, ensure production support excellence, and act as the strategic interface with the client. The role requires proven program leadership paired with deep domain expertise in the credit card lifecycle from lead generation to application boarding and servicing. Beyond platform ownership, the Program Manager will manage our relationship with Client , ensuring operational excellence, proactively identifying growth opportunities, and enabling customer satisfaction through transparent communication and delivery discipline.Key ResponsibilitiesOwn and manage the platform roadmap, including prioritization, release planning, stakeholder alignment, and deliveryLead enhancement initiatives, intake management, backlog grooming, and sprint planning in partnership with engineering, product, and QA teamsOversee end‐to‐end production support, including monitoring, triaging issues, coordinating RCA, and driving resolution to prevent recurrenceEstablish and run steady‐state governance cadences including:Weekly status / backlog review meetingsMonthly steering committee or roadmap updatesQuarterly strategic business and platform performance reviewsEnsure the client is well‐informed, aligned, and satisfied through proactive communication, transparency in execution, and reliable deliveryServe as the primary point of contact, driving consistent and trusted leadership across technology, operations, and business counterpartsUtilize credit card and customer acquisition expertise to guide capability development, funnel optimization, and innovation opportunitiesTrack and report on KPIs, platform health metrics, conversion funnel performance, SLA adherence, production stability, and delivery velocityBuild strong cross‐functional and leadership relationships to expand opportunities and grow platform usage across business linesMaintain clear documentation, program updates, dashboards, and executive‐level communicationsRequired Qualifications8‐10 years of Program / Platform Management experience, including delivery leadership for enterprise‐scale products or digital programsMandatory experience in banking, with preference for cards, consumer lending, or customer onboarding/acquisitionProven track record of managing client‐facing delivery, including running governance cadences and executive‐level communicationsStrong understanding of the credit card acquisition funnel—prospecting, pre‐screening, pre‐qualification, application initiation, and onboardingAbility to influence and collaborate across engineering, product, data, compliance, and business teamsStrong analytical skills with experience converting KPIs and platform metrics into insights and actionPreferred SkillsExperience with major banks in the U.S. in CardsKnowledge of marketing technology, lead management platforms, decisioning engines, or onboarding systemsExperience in Agile / SAFe environments and certifications is a plusWhat Success Looks LikeClient views you as their go‐to leader, with high trust and satisfactionPlatform roadmap is well‐managed, predictable, and forward‐lookingProduction issues are handled swiftly with strong RCA and prevention plansGovernance cadences are consistent, productive, and insightfulContinuous improvements and new opportunities expand our footprint within the organizationWhy This Role Is ExcitingLead a flagship digital acquisition program for a top U.S. financial institutionHigh visibility with the ability to shape strategy, roadmap, and value realizationWork in an innovative domain at the intersection of digital acquisition, decisioning, and card growthSeniority LevelMid‐Senior levelEmployment TypeFull‐timeJob FunctionOtherIndustriesIT Services and IT Consulting#J-18808-Ljbffr