Desktop Support Technician

Scope of Work/Job Characteristics The PC Support Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:Configure and install software for IT user desktops and laptops;Perform software installations and rollout of new software packages, upgrades, and new desktopshardware;Maintain desktop software and hardware;Support the mobile workforce;Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems;Troubleshoot problems using scripts and checklists as guides;Escalate to Tier 3 support technical support;Documents problems and resolutions;Perform end-user training, as required;Provide quality customer service;Participate in the testing and evaluation of new desktop packages; andImplement prototypes to validate technical requirements and vendor specifications. Required QualificationsA bachelor’s degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required.Relevant experience may be substituted for education on a year-for-year basis when applicable. The Department requires the following experience, skills, and knowledge for this position:Two (2) or more years of experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.;Experience installing, troubleshooting, and supporting desktop applications and operating systems (OS), including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer; andExperience installing and troubleshooting computer hardware and software, including, but not limited to, PCs, printers, and peripherals in both a network and standalone environment.NOTE: In addition to the above list, the selected Candidates must successfully complete a Level II Background Check.