Help Desk Coordinator, Residential

Job TitleHelp Desk Coordinator, ResidentialPosition OverviewShaw Industries Group, Inc. is a wholly owned subsidiary of Berkshire Hathaway, and is a global leader in delivering carpet, hardwood, tile & stone, laminate, synthetic turf, and other specialty products to residential and commercial markets worldwide. We are committed to creating a better future for our customers, our people, our company, and our communities.Help Desk Coordinators find resolution through problem solving, expediting, inventory allocation, logistics and manufacturing for all hard surface products.ResponsibilitiesServe as a subject matter expert of hard surface products, logistics, source sequencing and manufacturing.Act as a liaison between Customer Service, Sales, Logistics, Sourcing, Production Planning and Manufacturing.Maintain productive business relationships throughout Shaw to successfully and consistently meet customer requirements.Analyze forecasting needs for inventory and making appropriate reallocation for optimal utilization: evaluating and improving order position: tracking and/or expediting shipments.Acquire ownership of situations when interactions are directed to HS Help by following through to resolution.Research known issues as identified to determine possible root causes and offer improvements based on that research.Respond with urgency and flexibility to meet frequently changing schedules or situations.Inspire confidence in the Hard Surface Organization by being positive and open to change.Collaborate with key stakeholders, project and logistic coordinators to continue positive change is a fast growing business segment.Maintaining a high level of workflow through multiple channels of processes, interactions and people requiring constant multitasking.RequirementsHigh School Diploma/GED required.Proficiency Spreadsheet and Word Processing software requiredMust communicate well to various audiences verbally and electronicallyMust have a strong work ethic and sound work habits: attendance, promptness, ability to work well with others. PreferredAssociate Degree or higher Two to three years of experience in a service environmentProficiency in Shaw Online Live Order Entry and Order ModificationHard Surfaces experience - US Floors or ShawCompetenciesSolve ProblemsCommunicate EffectivelyCollaborateContinuous ImprovementThis role is fully remote, but must work on Eastern Standard Time.Shaw Benefits IncludeMedical, dental, and vision insuranceLife insurance and disability coverageTuition reimbursementEmployee assistance programHealth savings accountPaid Time OffParental Leave401K and Retirement PlansProduct discounts for employeesAdoption assistanceShaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)#ShawINDWork Shift8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AMShaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.