Site Services Territory Manager - NC

The Opportunity:In this role, you will report to the region director of services and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.Shift: Monday - Friday, daytimeLocation: North Calorlina; Someone residing in the Research Triangle area is neededBenefits:Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discountAdded Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.Recognition: Celebrate your peers and earn points to redeem on gifts and productsWhat we're looking forEducation: High School Diploma or GED required; Bachelor's degree in supply chain, business, life sciences, engineering or related field preferredExperience: 8+ years of experience in laboratory services, warehouse, logistics or inventory management operations required5+ years of formal supervisory experience, including supervision of supervisors, requiredCollaboration Tool: Microsoft Office experienceThis position operates across customer and Avantor locations and requires regular travel. Domestic travel expected travel is approximately 30-35%, depending on the account and business needsDocumented track record leading scope-level improvement initiatives with quantified business impactManaging operating budgets and partnering on account-level financial reviewsSenior customer relationship management in a services or regulated environmentPharmaceutical, biotech, medical device, or similar regulated client industriesAdvanced proficiency with inventory management systems and analytics platformsStrong business acumen, including budgeting and commercial fundamentalsPractitioner-level continuous improvement knowledge (Lean, Six Sigma, or equivalent)Advanced proficiency with Microsoft Office, Power BI, or Tableau (desired) and operational reporting toolsWorking knowledge of project and program management methodologiesOccasionally lift, carry, push, or pull up to 25 poundsValid driver's license and reliable form of transportation requiredOvernight travel is requiredHow you will thrive and create an impactAvantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.In this role you will:Account-Level Operational LeadershipOwn account or regional operational delivery, including service level performance, safety, quality, and financial outcomesSet operational priorities across the supervisor team and monitor execution through structured review cadencesConduct monthly operations reviews with direct report supervisors and monthly reviews with the DirectorLead major operational events including new site implimitations and significant scope expansionsServe as the senior operational escalation contact for the account; own resolution of major incidents and exceptionsOwn the account or regional operating rhythm and ensure alignment across sites and teamsSenior Customer Relationship & InfluenceServe as the senior operational relationship holder with customer senior leadership including Lab Managers and Procurement DirectorsLead recurring account business reviews with customer senior operational and commercial stakeholdersInfluence and persuade customer stakeholders in sensitive and complex situations while preserving long-term relationshipsProactively identify customer needs and translate into service enhancements and scope expansion opportunitiesPartner with the Avantor commercial team on renewal strategy, scope expansion and pricing discussionsRepresent Avantor in senior customer audits and strategic reviewsComplex Problem Resolution & Cross-Functional AnalysisLead resolution of problems and issues that require understanding and consideration of other disciplines and job areasSupervisor Development & Talent StrategyConduct full performance management for direct report supervisors including reviews, goal setting and compensation planningBuild and actively manage supervisor succession pipelines across all roles in scopeCoach direct report supervisors on operational leadership, people development, client engagement and strategic contributionLead hiring for openings within scope within scope; participate in peer and higher-level hiringSponsor development programs, stretch assignments, cross-functional rotations and mentorship for high-potential talentPartner with HR on complex employee relations, leadership coaching interventions and workforce strategyStrategic Improvement & Best Practice LeadershipCharter and sponsor the improvement portfolio for the scope, prioritizing initiatives against account strategy and customer needsIdentify opportunities to adopt Avantor and industry best practices and scale across the scopeLead or sponsor multi-site or multi-team transformation initiatives with quantified business impactPartner with Business Process Consulting, Quality and other Avantor functions to design and deliver strategic improvementsContribute to cross-account improvement initiatives and represent the scope in Avantor-wide transformation workTrack and communicate improvement portfolio outcomes to senior client and Avantor leadershipFinancial Performance & Commercial ContributionOwn scope-level operating budget including labor, overtime, training, small capital and other operating expense within delegated authorityPartner with Finance and FP&A on monthly financial reviews, forecasts, variance analysis and corrective actionsContribute to account P&L reviews, renewal planning and new business proposals as the senior operational leaderIdentify and execute productivity and cost improvement initiatives aligned with account commercial objectivesReview and approve scope-level workforce actions, compensation recommendations and significant operational decisions per Avantor policySafety, Quality & Regulatory StrategyOwn safety, quality and regulatory compliance outcomes across the scopeLead major incident governance including senior client and internal Avantor notification and responsePartner with senior safety, quality and regulatory leaders on strategic compliance planning and audit readinessOwn the culture of safety across the scope including behavioral safety programs and engagement initiativesRepresent the scope in senior client-led and regulatory audits and inspectionsStrategic Planning & Cross-Functional ContributionContribute to annual account planning, strategic reviews and new business development as the senior operational voiceRepresent Avantor in customer strategic planning sessions where operations input is neededPartner with peer Managers and Operations Managers on cross-account learning, standardization and strategic initiativesRepresent the scope or account in Avantor-wide leadership forums, talent reviews and cross-functional initiativesContribute to Avantor thought leadership, best-practice development and commercial positioning as appropriateIntegrate operational, financial, regulatory and customer considerations into practical solutionsFacilitate complex multi-stakeholder problem-solving across Avantor internal functions, customer teams and external partnersOwn major incident response and CAPA oversight for significant operational disruptionsBring structured analysis and best-practice expertise to complex account-level challengesDisclaimer:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.Why Avantor?Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!EEO Statement:We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.For more information about equal employment opportunity protections, please view the Know Your Rights poster.Privacy Policy:We will use the personal information that you have submitted to us in order to consider your application for the relevant role.Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.3rd Party Non-Solicitation Policy:By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.RequiredPreferredJob IndustriesOther