Principal Technical Support Engineer

Meet Our TeamWe are the face of Pega for our customers. As part of our Global Support organization, we provide world-class technical guidance and trusted advisory support across Pega's products and cloud services. Our team partners closely with customers and colleagues worldwide to deliver exceptional outcomes and make working with Pega easy, rewarding, and impactful.Picture Yourself At PegaPega is transforming how the world builds enterprise solftware. As a Principal Technical Support Engineer, you will be a go-to-expert, partnering with customers, internal teams, and Pega partners to design, deploy, and support complex Pega solutions across the full application cycle. This is not a traditional help-desk role; it's a senior, hands-on developer-to-developer support and advisory postiion where your expertise directly influences customer success.What You'll Do At PegaServe as a trusted technical advisor, helping customers resolve complex, high-impact challenges across Pega platformsApply deep technical expertise to troubleshoot, analyze, and resolve sophisticated issues involving applicaiton architecture, integrations, and performancePartner with Engineering, Product and Professional Services teams to drive solutions and improve platform qualityLead technical discussions with customer teams at all levels, clearly articulating root cause, recommendations, and next stepsWho You AreComfortable providing support and on-call coverage on a rotationStrong analytical and problem-solving skills.Experience working directly with stakeholders and customers in high-pressure situations, with a focus on expectation management, and clear comunicationAble to quickly understand end-to-end customer environments, architectures, and modelsWhat You've AccomplishedBachelor's or Master's degree in Computer Science, Engineering, or equivalent experience5+ years in a technical role, involving Java/J2EE and database-driven enterprise applications4+ years of hands-on experience as a Java developer2+ years supporting or administering Java application servers (i.e., Tomcat)Strong troubleshooting and debugging experience in complex production environmentsExperience with relational databases (preferably, PostgreSQL)Interest and exposure to AI-enabled technologies and solutionsPega Offers YouGartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Additional InformationBase salary range for this role is 100,800 - 153,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.Job ID: 23496