Client Partner

The Client Partner (CP) is the end-to-end owner of a client relationship. As the primary face of YASH to the client, the CP is accountable for account growth, commercial health, client satisfaction, and delivery success - building executive relationships, driving account expansion, and orchestrating internal teams to ensure commitments are met.In developing markets where a separate Account Executive role may not yet exist, the CP may also drive new client acquisition — identifying, pursuing, and converting prospects while maintaining ownership of existing accounts.Key Responsibilities (will vary by market maturity)Client Ownership & Relationship LeadershipGrowth & Commercial OutcomesDelivery Orchestration & Engagement OversightStrategic Account Planning & ExpansionCross-Functional LeadershipSuccess MetricsAccount revenue growth (% YoY); revenue quality; margin improvement on engagements; net new revenue if applicableService line, geography, and revenue expansion within account(s)Reduction in delivery escalations and transition risks; Client satisfaction / NPSPipeline health and opportunity conversion rateQualificationsTypically, 6–10+ years of experience, depending on account complexity — ranging from early-career MBAs with strong client acumen to seasoned account leaders managing strategic portfolios.Proven ability to own, manage, and grow end-to-end client relationships — experience driving revenue, profitability, and delivery excellence across IT services or consulting engagements.Recognized as a trusted relationship builder — able to engage at multiple levels of the client organization, influence CXOs, and act as a strategic advisor.Demonstrated business acumen — skilled at balancing client success with profitability; experienced in renewals, pricing, contracts, negotiations and financial management.High aptitude and curiosity — able to connect technology, business, and strategy to create client value.Excellent communication, articulation, and executive presence to build lasting client trust.Collaborative, empathic, and influential leader – able to align internal teams to drive outcomes without formal authority.Technically fluent and business-savvy — understands YASH's technology portfolio and connects it to client priorities.Execution & detail-oriented; ensures commitments are met through structured governance and proactive problem-solving.Bachelor's degree required; MBA or equivalent postgraduate degree preferred.