Customer Success Manager

We're hiring A Customer Success Manager to join a fast‐growing SaaS scale‐up operating globally.You'll manage complex, international accounts, drive renewals and expansion, and act as a commercial sparring partner for your customers.This is not a support‐heavy CSM role.This is about ownership, sharp communication, and commercial impact.The RoleYou own the full customer lifecycle for mid–large international accounts.Leading QBRs with senior stakeholdersDriving renewals, upsells, and expansionsAdvising customers on adoption and value realizationRunning commercial conversations backed by dataWorking cross‐functionally with Sales, Ops, and ProductYou're expected to spot revenue opportunities , not wait for them.What You'll DoBuild strong, long‐term customer relationshipsIdentify and close expansion opportunitiesUse data and insights to drive value and revenueAct as a trusted, commercially minded advisorWhat We're Looking For3+ years in a client‐facing role (CSM, AM or AE)Experience managing complex SaaS accountsComfortable with commercial responsibilityStrong executive communication skillsStructured, analytical, and sharpConfident with CRM tools (HubSpot is a plus)Degree is nice but a good story is better.What You'll GetHigh ownership in a scaling SaaS environmentStrong learning curve and exposure to global customersSmart, ambitious colleagues who value clarity and impact#J-18808-Ljbffr