Associate Account Manager

Overview In this Associate Account Manager role, you act as the front-line problem solver for ADP customers, resolving issues and guiding users through ADP technology. You will build trusted relationships with mid-sized clients, educate them on product value, and operate in a fast-paced, metrics-driven environment. The role emphasizes service excellence, inclusion, and continuous learning as you help clients optimize their outcomes. This position offers growth, training, and the chance to influence client satisfaction at scale. Compensation / Benefitsbest-in-class benefits start on Day 1volunteering time off (company-paid)mentorship and ongoing trainingfocus on mental health and wellbeinginclusive culture with belongingopportunities for career growth ResponsibilitiesServe as trusted advisor and problem solver to resolve time-sensitive client issuesBuild relationships with clients via phone, email, and chat to exceed expectationsEducate clients on product value and translate feedback into recommendationsMaintain organized workflow to handle high inbound call volumes, including peak seasons Key requirementsAt least one year of experience in customer serviceAbility to work overtime during peak seasonsCollege degree is not requiredMilitary experience with teamwork, adaptability, organization, and follow-through (optional)Relationship-building and rapport with clientsProfessional communication (clear, actionable)Ethical standards and integrityKnowledge of ADP products and servicesProblem-solving and solution-oriented thinkingAbility to translate client input into actionable recommendations