Warehouse Support Technician

Purpose: The Client is seeking the services of a warehouse support technician to provide direct and indirect logistical support to IT field support techs and other SME’s who provide direct support to APS schools and administrative locations. Scope of Work/Key Responsibilities: Monitor support tickets submitted for parts requests and promptly assign parts Responsible for picking up obsolete equipment from schools and other APS locations Maintaining inventory of parts including but not limited to: Interactive Technology, laptop, desktop, WYSE etc. Ordering parts to maintain a healthy inventory Maintain/track all APS assets in a database Provide project support to schools and other APS locations Install Apple apps unto devices as required. Troubleshoot and resolve minor wireless, network or switch issues Troubleshoot and resolve printer (or print) issues. Escalate major issues (wireless, network etc.) to IT Infrastructure technical teams Maintain exceptional customer service posture at ALL TIMES. Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes. Checking computer labs & media centers Updating Apple IOS on MacBook, iPad & iPod carts Installing and setting up Air Watch on mobile devices Installing Windows updates and patches Skills: Strong customer service skills Knowledge of best practice security standards and techniques Microsoft Windows certification is a plus Must have clean criminal record with the ability to pass finger-print background check Must be authorized to work in the United States. Must hold a valid drivers license. * Job Type: Contract Pay: $16.00 per hour Expected hours: 40 per week Benefits: Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Experience: Warehouse: 2 years (Required) Customer service: 2 years (Required) Work Location: In person