*PRN/As Needed* Experience Specialist/Receptionist: Urgent Care

PRN/As Needed Experience Specialist/Receptionist: Urgent CareUnityPoint Health Finley Hospital1 PositionsID: 48130598Posted On 03/05/2026Refreshed On 04/05/2026Job OverviewArea of Interest: Patient ServicesFTE/Hours per pay period: .01Department: Urgent Care- Warren PlazaShift: As needed.Job ID: 179265OverviewUnityPoint ClinicPRN/As Needed Experience Specialist/ReceptionistUrgent CareShifts/hours will varyDubuque, IAWhy UnityPoint Health?At UnityPoint Health, you matter. We're proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you're in. Here are just a few:• Expect paid time off, parental leave, 401K matching and an employee recognition program.• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.Join our team of experts and make a difference with UnityPoint Health.ResponsibilitiesAs an Experience Specialist/Receptionist , you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.Key Responsibilities:Greet patients and visitors with warmth and professionalism, creating a welcoming environmentCheck patients in and out, verify personal and insurance information, and update records as neededSchedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) systemAnswer incoming phone calls, respond to inquiries, and direct calls to the appropriate departmentsCollect and process payments, issue receipts, and assist with billing questionsMaintain confidentiality of all patient records and comply with HIPAA regulationsMonitor the waiting area to ensure cleanliness, comfort, and an organized flow of trafficCoordinate with clinical staff to manage patient flow and minimize wait timesPerform general administrative duties such as data entry, filing, faxing, and scanning documentsAssist in onboarding new patients and educating them on clinic policies and proceduresQualificationsHigh School Diploma or GED required1+ year of customer service or front desk experience preferred (healthcare setting is a plus)Excellent interpersonal, communication, and problem-solving skillsStrong attention to detail and ability to multitask in a fast-paced environmentBasic proficiency in computer systems and software, including Microsoft Office and scheduling platformsProfessional appearance and demeanorPrimary Contact13511Michelle PickelHR Recruiter, HR563-589-2608PhonePhonePhoneFaxmichelle.pickel@unitypoint.orgEmailTrueFalseFalseJob DetailsCategoriesHealth CareLocationDubuque, IAJob TypeEmployeeFull/PartCompany ID168Job REQ #48130598# Positions1Start Date20260305End Date20260523Featured JobTH AdTH CommentsSimilar JobsWorkers Compensation Claims Adjuster (Southeast ExCottingham & Butler/ SISCOCMA, LPN or RN- Urgent Care (Part Time, Weekend PUnityPoint Health Finley HospitalAcute Care (Urgent Care) PhysicianMedical AssociatesPatient Care Technician-5 Medical/SurgicalUnityPoint Health Finley HospitalBrokerage Experienced Sales ExecutiveCottingham & Butler/ SISCOExperienced Sales Executive - Employee BenefitsCottingham & Butler/ SISCOExperienced Sales Executive - Employee BenefitsCottingham & Butler/ SISCOExperienced Sales Executive - Risk ManagementCottingham & Butler/ SISCOExperienced Sales Executive - TransportationCottingham & Butler/ SISCOExperienced Sales Executive - TransportationCottingham & Butler/ SISCOShare this JobUnityPoint Health Finley HospitalAbout the CompanyA CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITALUnityPoint Health team members come for a job, but stay for a career. As a team member, regardless of your position, you'll get the chance to change lives on a daily basis in order to deliver our vision of the Best Outcome for Every Patient, Every Time. That privilege drives employees' passion for making a difference in the lives of our patients, helping them create healthier, more rewarding lives.At UnityPoint Health - Finley Hospital, we know our collective actions determine the experience we create. Our team members strive to work as one through four key values:Foster UnityOwn the MomentChampion ExcellenceSeize OpportunityIf you are interested in joining our team, please visit http://www.unitypoint.org/dubuque/employment-opportunities to learn about our many opportunities and to fill out an online application.ABOUT OUR HOSPITALUnityPoint Health Finley Hospital is a 126-bed community hospital. We employ more than 800 full-and-part-time employees. Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients. We have consistently been recognized as a leader in health care.