Customer Support Representative
Occupations:
Customer Service RepresentativesMedia and Communication Workers, All OtherComputer User Support SpecialistsComputer Network Support SpecialistsPublic Relations SpecialistsIndustries:
Business Support ServicesRestaurants and Other Eating PlacesDrinking Places (Alcoholic Beverages)Educational Support ServicesAutomobile DealersA company is looking for a Customer Support Representative in the EST Time Zone (100% remote).
Key ResponsibilitiesMonitor and review user-generated content to ensure compliance with guidelines and standards
Respond to user inquiries and provide excellent customer support through email and phone
Handle inbound and outbound calls and collaborate with the customer support team to improve processesRequired QualificationsProven experience or educational background in journalism, social sciences, media, or a related discipline
Previous experience in a customer support or call center role
Strong understanding of content moderation best practices
Ability to multi-task, set priorities, and manage time effectively in a remote environment
Native or proficiency in English (C1)