Technical Support Technician

Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver excellent service? Technical Support Specialists help our customers by offering solutions, identifying opportunities and serving our customers - one at a time. Job Role: What does it take to help our customers with their technical inquiries? A great attitude and the desire to stay up to date on technology and the latest devices. In this role, you'll come up with innovative solutions to help our customers provide support and training utilizing business solutions software. Duties: Determine source of concern by working with customer (user) on the telephone and through remote administration utilities. Determines source of error by reviewing procedures and actions taken by user; helping user to perform diagnostic procedures. Resolves problems by issuing corrective instructions; consulting with coworkers and outside partner vendors. Maintains technical knowledge by attending educational workshops; reviewing technical publications; establishing personal networks; participating in technical societies. Helps to identify potential process solutions to performance problems & opportunities for improvement. Skills/Qualifications (not all are required, but helpful) Previous experience in these areas is a plus, you will utilize your knowledge and skills in these areas daily. Ability to work in a dynamic fast paced environment. Analytical and Problem Solving Skills, Capable of presenting Technical Information. Accounting, understanding of business financial reports: P&L, Income Statement, etc. Experience with Windows XP, Vista, 7, and Windows Server Operating Systems. Experience with configuring firewalls, port exclusions, network shares, NTFS permissions, and anti-virus applications. Microsoft SQL Server, the ability to administer databases and write SQL queries. IIS Configuration and troubleshooting Interested? Send your resume and cover letter to jdurapau@cyrious.com